Mendocino Farms Reviews

After adding items to the cart, 19 out of 20 times I'll see a message that says the location is too busy and can't immediately start the order but then there are no options to place the order and have them deliver it when they can. It's a waste of time because it's not until checkout that you're notified that delivery at that location isn't possible because they are too busy - this notification should occur at the beginning when selecting a location, not during checkout.

A total without a tip seemed to be shown twice (I believe the language was something like total including taxes the second time) I clicked a payment method and a button that said pay, the next step asked for a phone number, then I was taken to another screen, a new total was displayed that was higher, I had to click a button to remove tip before clicking place order. Am I mistaken here, or is this intentional to make you think you paid the lower amount when you clicked Pay earlier, then adding additional optional charges at the last step? Hopefully I’m mistaken and this is a bug, I felt very misled though.

Lots of bugs in MendocinoFarms. For starters if I have salads added to my basket, then try to add a large Spicy couscous deli side - it never actually adds it to the basket. Tried multiple times in different ways. Never added.

What it does add is a Tip that you have to opt-out if and remove. This is sneaked in by MendocinoFarms and not appropriate. I’m happy to tip workers (who deserve it) but don’t sneak it on my bill when ordering for pickup via app.

Overall a very clunky interface, design, and a only a placeholder for rewards program. It’s easier to order via Uber Eats for pickup but they mark up the prices on that platform.

The food at Mendocino Farms is not in question it is delicious. MendocinoFarms experience and the rewards program is horrible. The only value MendocinoFarms adds is ordering which you can do online just as easy. Don’t see the point of MendocinoFarms . The rewards program is the worst company rewards program I have ever seen. It is unclear how to earn rewards and how to track the current status. Plus, I come to find out too late, that the free entree you earn is only good for two weeks. That’s worthless. Honestly this makes me want to NOT eat here and feel I am not valued as a customer.

MendocinoFarms is not easy to use ultra fine font and difficult to read, but once ordered, I went to the store to pick up my sandwich and it was ready on time, but they never put it on the customer pick up shelf until 10 minutes after it had sat in the bag and on the shelves in the back of the store. the chicken corn sandwich is way too spicy with the jalapeño relish. The store has plenty of people there lots of activity, but they don’t seem to be working well to solve the delays in serving the customers. not sure I will go back to Mendocino Farms
Also no soft drinks and no regular iced tea. Just a bunch of weird drinks and could not find the prices for the drinks on the menu.

Unlike others I’m not trying to review their service on the apple App Store because that is not the right place for that. Their service is good. this is simply about how MendocinoFarms literally is useless. It has glitchy UI bugs (for example enabling Face ID container is extremely broken on splash screen, this should have never passed a decent QA team.) worst part is no Apple Pay and their credit card scanner that uses PayPal api is straight up broken. Their website is way easier. Total waste of time. I understand app dev costs are extremely high but even more reason to take MendocinoFarms off the store and just focus on their website.

This is one of the most horribly built apps I’ve ever used to order food. It’s completely non-intuitive and super easy to cancel your entire order while you’re placing it just from hitting the back button more than one time. I absolutely hate using MendocinoFarms. Pretty annoying that they don’t have a rewards or loyalty program too - it’s weird because MendocinoFarms offers it as an option when placing an order, but there’s no indication that I’m getting points or rewards anywhere else in MendocinoFarms . Aside from all this, the food is great, and I’ll continue to use MendocinoFarms out of necessity, but omg it’s a nightmare to use.

App is not user friendly. For example, today I want to order the sandwich exactly how it comes, but it still makes me choose, “change chef’s recommended bread”, and then pick the bread that the chef recommends, ugh. This does not make sense. It never saves my favorite meal or created salads, so I have to re-create it every single time. When I go to the past order section, I can see previously ordered items, but it doesn’t allow me to change the location pick up, so I have to re-create it again. There is nowhere to write notes for changes or add extra salad dressing, or other extras on the side. This could be so much better! MendocinoFarms has not made any progress or updates over the past few years. Bummer.

MendocinoFarms is very lacking and difficult to use. After a very frustrating ordering process MendocinoFarms somehow lost the tip I added. Then, after placing the order you find out that the delivery is handled by Uber Direct, which provides a link to a webpage that goes blank every time Safari refreshes the page.

The “Cancel” button on the Uber Direct page is non-functional and causes the page to go blank without actually canceling. The Cancel option inside MendocinoFarms goes away and you are stuck.

Terrible experience. Deleting.

I often order my lunch from the Sherman oaks l
Location and I pick up myself since I leave in the building . A young associate argued with me about placing my order as he did not find it on the shelf. I was looking for it before he came to help . After much debate another female associate came with my order which was on the shelf all alone . I did not need help looking but he decided to do it and argue about it and never apologized . Very strange circumstance
Please review your employees conduct with costumers . Food is always excellent but experience today was a minus

First time I tried ordering with MendocinoFarms and it guided me through everything properly but when it was time to place the order it said the location was experiencing high volume of orders and couldn’t process my order. It should’ve been mentioned before going through the whole process of choosing food from their menu since the location was picked FIRST. What a waste of time. Next time I’ll order through UberEats. Sadly the restaurant has to pay high fees that way but at least I know I won’t be wasting my time with the non-intuitive app.

I have to input my card every time which defeats the purpose of having MendocinoFarms and saving time. Also, it always says 17-18 min for pickup. They then send you an email with an actual??? pickup time. The actual wait time was 45! So I sat there waiting for 30 min while every person that walked in and ordered at the register got their food ahead of me. What is the point of having an app to save time? Don’t quote one time and give another in an email.

I always hope the next time I use it that MendocinoFarms will be better, but still nope. It doesn’t let you use your saved credit cards (from iPhone wallet), or pay via ApplePay. I have an account and this time it still didn’t show my saved cards from last time when I manually had to enter it in.
The menu that’s listed in their website doesn’t always show in MendocinoFarms (not sure if it’s a location based thing as to why they didn’t have lemonade and only had canned beverages on MendocinoFarms ) but would expect it to say “location-based” or something.

1. If you try to reorder from your history and they’re out of one ingredient, like a particular bun, you can’t reorder any of that order. How about putting everything but that item in the cart and letting me add the offending item manually? That way I don’t lose all the complicated customizations for the build-your-own salad my picky family member always gets. Which brings me to the next thing.

2. Build-your-own is unnecessary complicated. It goes into all these non-intuitive submenus and you have to “add to cart” 3 times to get back out of all those levels. It’s very confusing the first time you order and if you have to go through the process again because of issue #1 above, it’s hard to keep track of whether you got everything you’re supposed to get in the salad. And finally,

3. No ApplePay. Why in 2022 do companies still make iPhone apps without ApplePay support? It defies logic and makes me nervous to put my card out there in their database given the minimal confidence inspired by MendocinoFarms design.

I really enjoy Mendocino Farms and like that they offer curbside. However ordering on MendocinoFarms and progress of curbside REALLY needs improvement. For curbside, MendocinoFarms should tell us (1) when the order is expected to be ready as soon as the order is complete (currently you have to go to recent orders), (2) the store has been notified we have arrived at the pick up area (3) update eta of when order will be brought to car. At times I’ve been so confused as to whether my order was even ready and if they knew I was there to pick up that I walked in anyways!

Ordering on MendocinoFarms is simple if you’re ordering a whole sandwich/salad. If you’re doing a 1/2 & 1/2 order it’s confusing and needs to be improved so the flow is better.

I truly love this place, and understand that because of the current situation different policies have been implemented for safety that changes the dynamics of the business. I went to pick up my food and waited in the designated area for pick up, as others guests were waiting too. There was another car waiting and the guy got out to pick up his food( as this was supposed to be a contactless pick up area where you stay in the vehicle). After he left, and upset, another car arrives and by this time I’ve been waiting for 20 minutes. The store manager notices us but only attended the car that recently arrived. An associate came out to deliver the food but didn’t acknowledge me. So I had to get out of the car to pick up my food that by this time it’s been 33 minutes. The associate whom I spoke to inside told me that I was required to notify the store upon arrival on MendocinoFarms . ( where is it on MendocinoFarms ??) there is no information outside for instructions either other than it’s a 20 minute wait for curbside pickup. After I left, there was an associate outside waiting for the next customer with several bags ready to go. My fault if I didn’t see a “ button” to alert the restaurant, but the fact that two employees ignored me and one being a manager really aggravated me. Especially since I’m parked in their pick up area. This was the Manhattan beach location at “The Point”

I live close by so I like to place my order and walk over to eat there. Unfortunately there’s no option to have it served to eat there. Another change I would like to see is when I go there and I sit down outside there’s a barcode to let the server know where I’ve sat. This should be available for MendocinoFarms as well. And last, can we get a text when our order is ready? Sometimes I’m a hot mess and I don’t want to go in there and wait where everyone can see me. I’d rather wait in the parking lot. I recommend MendocinoFarms if you don’t wanna talk to a cashier.

Mendo has done many things to improve their online ordering, and I applaud them. One additional item would be to add back the option to sub tofu if you are eating plant-based like me. I would also make the comment section a little bit bigger in case you need to ask for any additional features for your order.

Overall, very easy!

MendocinoFarms is easy to navigate. I️ truly enjoyed picking up my food this time because they offered me turmeric lemonade while I️ waited for my order. It was so tasty! Thank you, Anthony for the recommendation. I’ll be buying it next time I️ order some food. I️ will continue to come to the restaurant for the great food and even better service! This Heights team is amazing.

The Heights | Houston, TX

MendocinoFarms had some major changes go through, and it seems to be working really well now. I probably order three times per week from this place and MendocinoFarms always works. The discounts through MendocinoFarms are nice and it’s always cheaper than ordering through Uber eats.