EZ TAG Reviews

We arrived in Houston for a one month stay, and I realized that we needed to order these transponders. Unfortunately, you can only buy them at state stores or order them online. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (I’m spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas).

I ordered our transponders on July 3, 2020. It is now July 21, and still no transponders. We’re only here for another ten days. So, I’ve pretty much given up. What a useless bureaucracy.

Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldn’t afford the risk of a citation being sent to my rental car company.

Thought all was going well and working like it should be until I realize I’m getting screwed over so freaking hard and nothing will be done or made right. Don’t do it pay with cash!

Everytime I try to login It block me and I have to reset password

App is really slow. The account balance it shows is pretty much always inaccurate.

Let’s me log in and then tells me my session is expired and suspends my account. I’m not sure if it’s because i enabled Face ID.

Every time I open EZTAG it states that the service is offline.

EZTAG was taking money off of my card and I haven’t used it in a week! I’m done , I’ll be getting the real sticker instead.

Can’t stay logged in long enough to add money to my account. Their response: “use the website”.

How about fix EZTAG so it works?!

can never get access. It always says “sorry there was an issue” or to call customer service.

I have a tag but when signing up for EZTAG, it makes you order a new one for $20. There’s no way to opt out of the process.

My account always claims I’ve failed multiple attempts trying to login in even with PW saved and Face ID enabled. EZTAG is so annoying so I’ll be locked out for a hour and it still won’t let me access it

Wasn't able to add my car due to an unspecified error. Got logged out, and when I tried to log back in only one time, my account was locked for an hour due to too many incorrect login attempts.

There is a constant issue that I have been having and am sure others have too, where I get signed out because of a expired session? It’s extremely frustrating especially when my password is never typed in wrong and I have full signal or Wi-fi connected at its max. I have to end up locking my Debit card so you guys don’t charge me $20 when I only need to fill up $4 or whatever amount. It is ridiculous that an app so simple has this issue for people who simply need to pay a toll to drive.

No matter how many times it asks me to enable touch-id and I do it still doesn’t work. It’s turned on in settings yet it still doesn’t work. Aside from this I love EZTAG !

I never had issues with EZTAG until getting iphone13. Now it won’t accept log in. No problem logging in on their website from my desktop but I keep getting error messages from EZTAG . UPDATE-It has started working again as of 9/30/21.

Finally an official EZ TAG app from HCTRA! Very neat app! Ordered my new ez tag through EZTAG and it was very straightforward 👍🏽

EZTAG was so easy to use. Log in was the same, everything came up. I really liked the PDF conversion to download and print if needed. Great job people.

Really impressed with HCTRA and EZTAG. Very user intuitive and I have all the data I need at my fingertips. Much credit to the development team, well done!

EZTAG is leaps and bounds better than the website. Whoever designed EZTAG needs to do the website next.

I'm happy to see a iOS app that lets me manage my account. Great job to everyone involved, the interface is clean, well designed, and PDFs of my transactions downloaded extremely fast!!

App looks great!