Contact Whisker Support

by Appleforlife12

I just bought my lb connect 2 months ago. I read reviews saying it was worth the $50 to have it be able to connect to phone. It took me over an hour to connect the app to my phone. It worked great after sending me notifications etc but the last 2 weeks in the litter app not this app it kept saying the draw was full and threatened to not auto cycle until the drawer was empty. I even took the advice of other reviews and downloaded the app on my iPad. It didn’t work. I emptied it and reset it. It didn’t work. I was told by the lb app that I had to switch over to this app. It’s still saying the draw is full after I deleted and downloaded both apps again. This is very frustration that a $600 device can glitch this much and the app is no improvement. Why charge $50 extra if the machine and app won’t sync? The machine it self the last couple of days at least once a day the cycle is interrupted and it does send me a notification for that but still I don’t want to have to worry that when I’m not home the box will not finish a cycle thus resulting in my cat not being able to use the app. I wanted to love the box and the connect app option but I can not in good faith recommend this to anyone not strangers or my friends.

by Quinny2314

Reviews have already been written on this topic.

The gist of it.
I can not connect with either of wifi/bluetooth connections. Also, same as other users, I do not feel like scanning the barcode, going thru the entire setup for each attempt. Gets very old several hours in. Total waste of my time.
I tried everything the help email suggested. No luck. Believe me I was really hopeful for the luck I needed..

Maybe, when I have several hours of free time, possibly I'll attempt to fix it.

i know, call me crazy, trying to the same thing over and over while getting the same results.

For great descriptions and break down of these issues, I def suggest, reading some of the other bluetooth/wifi customers who have same annoying problems.


I'm personally tapped out and over it..
I'm more than a little frustrated trying to set this thing up, that quite literally I have no more energy to give this product.

I am going to return it, possibly I may attempt to buy a cheaper version. If there is one, idk, without all of the amazing wifi/bluetooth 'Luxuries' of this product.

Good luck

Please allow me to be clear and transparent,
I have issue, ONLY, with this app, customer service relating to this app.

I have had the robot, about 2 weeks and I really really love the product.. hence, i will look for a cheaper version if it exists. Omitting anything relating to the app..

Thanks

by Meganofindy

I am an app designer and have dozens of connected connected products in our house. Most apps are at least functional, but this newest “auto pets” app is horrible and doesn’t work. I got almost 40 notifications of litter box errors in 5 minutes. My cat has been nowhere near the box in at least a few hours, so I’m not sure what would trigger this. These issues never occurred with the old litter robot app, so there are clearly some compatibility issues. I am angry that I paid so much for a litter box that has now become more of a nuisance than helpful.

Update: After speaking with customer service and troubleshooting all the hardware, litter, and components of the physical product, the issues were still present in the app. Customer service told me to revert to the old app and I haven’t had any issues since doing that. Hoping they’ll continue supporting the old app for awhile because the new one is just not ready (fwiw, I am on most recent version of iOS on iPhone 12 pro max).