Contact The ENTERTAINER Support

by Mayajaal70

I bought the Dubai product as an add on and nothing but disappointing so far. It was supposed to work from 2nd jan- it didn’t. Some of the great offers from 2018 were all missing. Most restaurants had crazy conditions which were not reported anywhere (some said only a few dishes qualifies for the free offer even though it said main dishes, some said platters etc didn’t qualify as main dish even though they had sampling of all main dishes. At many places only non veg dishes had the offer. I had complimentary offers for my birthday but no one accepted it and blamed entertainer for putting wrong offers. Some place the said you can only use it on your birthday, some said it’s complementary after 3 months, some said I have to spend 300 dirham first to get complimentary part - none which was not mentioned anywhere and made no sense as there are cheaper one for one offers on the same app than the complementary ‘free’ offers. I have used entertainer for 15 years and never been so disappointed!! Btw the live chat is totally dead and don’t expect any customer service at all!! I wish I could get my money back for the Dubai product and never have to go through the expense and embarrassment of going to an establishment only to find entertainer made a terrible mistake and the deal doesn’t exist - and neither does customer service

by Adriana Montero

On Dec 26th I received and offer email from entertainer saying that if I purchase entertainer 2019 I will receive free use of voucher dieting the remaining days of 2018.... since I previously purchased Abu Dhabi 2019 same offer and it worked well so far I decided to click the link and purchase the same for Dubai this time.... and I used it without issues in December while staying in Dubai. Today I came back to visit dubai and to my surprise entertainer is not longer working .. so I contacted a very rude and totally useless customer service guy by the name of “Jason” using the chat and he said I am very sorry but your entertainer expired in Dec 30th???? So I was shocked ... how come? He said “you purchased 2018 on dec 26th and it expired in dec 30th” which is totally incorrect and if there is any kind of problem with your system that is not my fault ... how come a person will pay such an amount of money to have a service that last 365 days and have only 4 days???? I was naive enough to click the offer link and I say naive because this was a legitime email form entertainer ... customer service was rude, and not helpful at all. He refused to raise a complain number for my case and when I asked his full name at least he also refused to give it ... he said “you can read it from the chat” ... he said ...

by Ahmedz_eng

Not at all intuitive. Most of all for some bizarre reason they’ve decided to remove the distance of the venue from your current location. It was a very valuable feature but when you ask customer service (live chat support to be avoided at all costs) they just ignore your question and answer something about the mew layout. It has nothing to do with the layout but the removal of valuable information.

Btw, when you are logged in to your app and start their live support chat the agent insist that you provide your name and email. Why ? Can’t they pull this info from the app from which I’m chatting. Well they cannot. Millions of dollars in profits yet they can’t pay a half descent programmer to integrate their chat properly and pass on the customer credentials to the support agent. Wow !