Latch.Chat app not working? crashes or has problems?

Latch.Chat Status

Last Updated on 2021-02-26 by Latch.Chat Ltd

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Common Latch.Chat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Latch.Chat app on iOS and Android devices. Solve all Latch.Chat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Latch.Chat iPhone Issues and Solutions

Latch.Chat iOS app crashes, not working, errors
Latch.Chat iOS app network issues
Latch.Chat on iOS has black/white screen

Latch.Chat Android App Issues and Solutions

Latch.Chat has errors/crashing/not working
Latch.Chat server network connectivity issues
Latch.Chat has black screen

Latch.Chat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Latch.Chat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Latch.Chat app crashes or not working on Iphone (iOS):

Close and restart the Latch.Chat app on iPhone
Update Latch.Chat app to the Latest Version for iOS
Uninstall and reinstall Latch.Chat iPhone app
Update your iPhone to the latest iOS version

Fix Latch.Chat on iPhone unable to connect to server/internet connection issues::

To resolve Latch.Chat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Latch.Chat black/white screen (blank screen) on iPhone:

Follow the Latch.Chat iOS app troubleshooting guide Here →

Latch.Chat Android App Issues and Solutions

Fix Latch.Chat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Latch.Chat app issues:

Force Stop the Latch.Chat App
1. On android, goto "Settings" » click Latch.Chat app. » click "Force Stop".

Update Latch.Chat to the latest version on PlayStore

Clear Latch.Chat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Latch.Chat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Latch.Chat.

Fix Latch.Chat unable to contact server/ Latch.Chat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Latch.Chat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Latch.Chat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Latch.Chat on android.

Solve Latch.Chat black/white screens issue on Android:

Follow the Latch.Chat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Latch.Chat Ltd, developers of Latch.Chat.

About this app

Easily manage your conversations, media and documents more securely and privately using Latch, a closed, secure and protected intranet for your organisation or business. With Latch all data is protected and never shared or disclosed, giving you peace of mind.