Northeastern RedEye Reviews

My experience with this shuttle has been an absolute nightmare. It takes upwards of 3 hours to book sometimes, and when I finally do, the drivers do sketchy things and make me end up waiting another hour on top of it. It’s 3 AM, I’ve been studying for an exam for hours and just want to get home safely. My shuttle driver has been parked by some playground on Mission Hill “7 minutes away” for the last 30 minutes. This is not the first time this has happened with said driver so I know it’s not some extenuating circumstance.

It never works for the people who stay on the very edge of the 2 mile radius even if it fall under the 2 mil radius. Specially the JP people they will never get a red eye. You will die booking a red eye but you will never find one never. Literally in my 2 years you I’ve noticed if you stay under 1 mile radius or 1.2 you will get a red eye within 5 mins but Jamaica plain which is 1.8 or 1.9 boom you’re done bruh go alone the way you want. Worst feeling ever.

I don’t know why I’m paying fees for. This service these days is never available. As a person who lives a bit far, I rely on safely reaching my home late night from my shifts. I’ve had to use BlueBikes at 1:30 am on a cold night just because I couldn’t get a RedEye for over an hour and no other transportation was available.

RedEye algorithm at night should prioritize people living a bit far.

As someone who has relied on the RedEye service for the last couple years, NortheasternRedEye has caused many hours of distress and lost sleep due to the inability to book a ride for extended periods of time. The drivers for the most part are fantastic but the new app has serious issues that I hope can be fixed before it snows. As a backup maybe they can provide sleeping space at Snell?

It’s a Wednesday night at 11:45 and I’ve been attempting to schedule a ride home for the last hour and a half to no avail. App keeps stating that all the seats are all full. I find it astonishing that the school can’t figure out a way to make this service more efficient and dependable.

The drivers just park the vehicle a few minutes away from the pick up point and stall there for more than half an hour for no reason and we end up waiting in the cold the whole time.

WHY does my app always say that the shuttle is “1 minute away” and then I end up waiting for 25 minutes? Absolutely ridiculous. I always end up back at my apartment at least 45 minutes later than if I just took the T.

Even checking every hour, why are there no rides sometimes? Please fix this application so students do not have to obsessively re-check if a ride is available.

The school obviously need to fixed this. I’ve waited over an hour just to be notified that the ride is delayed with no further explanation

It’s 2:50am and it takes forever to get a seat on the bus. I’ve exhausted and almost passed out in the library ><