Contact Northeastern RedEye Support
Company Name: Via Transportation, Inc.
About: Ride safe with the Northeastern RedEye escort service powered by Via. Get
reliable service from the Northeastern University Snell Library to your
off-campus residence within a 2-mile radius.
Northeastern RedEye Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Via Transportation, Inc.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Northeastern RedEye Website
Privacy Policy: https://nupd.northeastern.edu/via-privacy-policy/
Developer: Via Transportation Inc.
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3 Most reported problems 😔💔
Just awful
by Camcamjamjam
My experience with this shuttle has been an absolute nightmare. It takes upwards of 3 hours to book sometimes, and when I finally do, the drivers do sketchy things and make me end up waiting another hour on top of it. It’s 3 AM, I’ve been studying for an exam for hours and just want to get home safely. My shuttle driver has been parked by some playground on Mission Hill “7 minutes away” for the last 30 minutes. This is not the first time this has happened with said driver so I know it’s not some extenuating circumstance.
Won’t work if you stay more then 1 mile
by Dnjdkejeo
It never works for the people who stay on the very edge of the 2 mile radius even if it fall under the 2 mil radius. Specially the JP people they will never get a red eye. You will die booking a red eye but you will never find one never. Literally in my 2 years you I’ve noticed if you stay under 1 mile radius or 1.2 you will get a red eye within 5 mins but Jamaica plain which is 1.8 or 1.9 boom you’re done bruh go alone the way you want. Worst feeling ever.
Simply unavailable
by Navneetjoshi95
I don’t know why I’m paying fees for. This service these days is never available. As a person who lives a bit far, I rely on safely reaching my home late night from my shifts. I’ve had to use BlueBikes at 1:30 am on a cold night just because I couldn’t get a RedEye for over an hour and no other transportation was available.
RedEye algorithm at night should prioritize people living a bit far.
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