Mon compte app not working? crashes or has problems?

Mon compte Status

Last Updated on 2024-10-01 by Caisse des dépôts et consignations

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Common Mon compte Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mon compte app on iOS and Android devices. Solve all Mon compte app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mon compte iPhone Issues and Solutions

Mon compte iOS app crashes, not working, errors
Mon compte iOS app network issues
Mon compte on iOS has black/white screen

Mon compte Android App Issues and Solutions

Mon compte has errors/crashing/not working
Mon compte server network connectivity issues
Mon compte has black screen

Mon compte iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mon compte app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mon compte app crashes or not working on Iphone (iOS):

Close and restart the Mon compte app on iPhone
Update Mon compte app to the Latest Version for iOS
Uninstall and reinstall Mon compte iPhone app
Update your iPhone to the latest iOS version

Fix Mon compte on iPhone unable to connect to server/internet connection issues::

To resolve Mon compte network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mon compte black/white screen (blank screen) on iPhone:

Follow the Mon compte iOS app troubleshooting guide Here →

Mon compte Android App Issues and Solutions

Fix Mon compte not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mon compte app issues:

Force Stop the Mon compte App
1. On android, goto "Settings" » click Mon compte app. » click "Force Stop".

Update Mon compte to the latest version on PlayStore

Clear Mon compte App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mon compte app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mon compte.

Fix Mon compte unable to contact server/ Mon compte internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mon compte » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mon compte » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mon compte on android.

Solve Mon compte black/white screens issue on Android:

Follow the Mon compte android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Caisse des dépôts et consignations, developers of Mon compte.

About this app

Consultez le montant de vos droits formation et utilisez-les directement sur l'application Mon Compte Formation. Recherchez votre formation, choisissez un organisme de formation, inscrivez-vous à une session, réglez votre formation avec vos droits formation et payez en ligne le complément avec votre carte bancaire puis suivez l’avancement de votre dossier.