MyGaz app not working? crashes or has problems?

MyGaz Status

Last Updated on 2022-07-18 by AKWA GROUP

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Common MyGaz Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyGaz app on iOS and Android devices. Solve all MyGaz app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyGaz iPhone Issues and Solutions

MyGaz iOS app crashes, not working, errors
MyGaz iOS app network issues
MyGaz on iOS has black/white screen

MyGaz Android App Issues and Solutions

MyGaz has errors/crashing/not working
MyGaz server network connectivity issues
MyGaz has black screen

MyGaz iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyGaz app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyGaz app crashes or not working on Iphone (iOS):

Close and restart the MyGaz app on iPhone
Update MyGaz app to the Latest Version for iOS
Uninstall and reinstall MyGaz iPhone app
Update your iPhone to the latest iOS version

Fix MyGaz on iPhone unable to connect to server/internet connection issues::

To resolve MyGaz network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyGaz black/white screen (blank screen) on iPhone:

Follow the MyGaz iOS app troubleshooting guide Here →

MyGaz Android App Issues and Solutions

Fix MyGaz not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyGaz app issues:

Force Stop the MyGaz App
1. On android, goto "Settings" » click MyGaz app. » click "Force Stop".

Update MyGaz to the latest version on PlayStore

Clear MyGaz App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyGaz app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyGaz.

Fix MyGaz unable to contact server/ MyGaz internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyGaz » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyGaz » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyGaz on android.

Solve MyGaz black/white screens issue on Android:

Follow the MyGaz android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AKWA GROUP, developers of MyGaz.

About this app

Avec la nouvelle application « this app », vous gérez facilement votre consommation de Gaz et vous pouvez désormais commander votre bouteille ou citerne de Gaz, régler vos factures par carte bancaire ou à la livraison, suivre votre commande en temps réel et interagir avec notre service relation client depuis votre Smartphone. Comment ? En accédant à votre espace personnel, vous consultez votre compte, mais aussi, l'historique de vos transactions et plein d'autres fonctionnalités.