Kraken Pro app not working? crashes or has problems?

Kraken Pro Status

Published by Kraken on 2024-01-08

Kraken Pro delivers all the security & features you love about the exchange, in
a sleek mobile-first design for advanced crypto trading, staking and funding
on-the-go. — WHY CHOOSE PRO? — • On-the-go deposits and withdrawals •
Fees as low as 0% • Stake your crypto assets to earn rewards • Consistently
rated the most secure exchange by 3rd parties • More than 115 cryptocurrencies
to choose across over 400 marke.

I have a problem with Kraken Pro

Are you having issues? Select the issue you are having below and provide feedback to Kraken Pro.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

66.7%

Crashes

33.3%

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about Kraken Pro app

- Lack of indicators or overlays for the charts

- The recent 2021 'pro-version' upgrade is a total downgrade with an awful UI and no privacy feature

- No way to stake or send from the app

- Removed customization shortcut options in a severely unintuitive user interface

- Verification process can take longer than advertised and customer support may not be responsive

Have a Problem with Kraken Pro: Crypto Trading? Report Issue

Common Kraken Pro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Kraken Pro app on iOS and Android devices. Solve all Kraken Pro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Kraken Pro iPhone Issues and Solutions

Kraken Pro iOS app crashes, not working, errors
Kraken Pro iOS app network issues
Kraken Pro on iOS has black/white screen

Kraken Pro Android App Issues and Solutions

Kraken Pro has errors/crashing/not working
Kraken Pro server network connectivity issues
Kraken Pro has black screen

Kraken Pro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Kraken Pro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Kraken Pro app crashes or not working on Iphone (iOS):

Close and restart the Kraken Pro app on iPhone
Update Kraken Pro app to the Latest Version for iOS
Uninstall and reinstall Kraken Pro iPhone app
Update your iPhone to the latest iOS version

Fix Kraken Pro on iPhone unable to connect to server/internet connection issues::

To resolve Kraken Pro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Kraken Pro black/white screen (blank screen) on iPhone:

Follow the Kraken Pro iOS app troubleshooting guide Here →

Kraken Pro Android App Issues and Solutions

Fix Kraken Pro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Kraken Pro app issues:

Force Stop the Kraken Pro App
1. On android, goto "Settings" » click Kraken Pro app. » click "Force Stop".

Update Kraken Pro to the latest version on PlayStore

Clear Kraken Pro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Kraken Pro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Kraken Pro.

Fix Kraken Pro unable to contact server/ Kraken Pro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Kraken Pro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Kraken Pro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kraken Pro on android.

Solve Kraken Pro black/white screens issue on Android:

Follow the Kraken Pro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kraken, developers of Kraken Pro.

94.74% Contact Match

Developer: Payward, Inc.

E-Mail: [email protected]

Website: Visit Kraken Pro Website

75% Contact Match

Developer: Payward, Inc.

E-Mail: [email protected]

Website: Visit Payward, Inc. Website

About this app

Kraken Pro delivers all the security & features you love about the exchange, in a sleek mobile-first design for advanced crypto trading, staking and funding on-the-go. • Easily track your staked balances and rewards on-the-go. Not investment advice. Crypto trading involves risk of loss.