Contact Kraken Pro Support

by Jane Bang

This recent 2021 'pro-version' upgrade is a total downgrade. Kraken's website UI is awful, now the app can match. (Their other listed Kraken 'non-pro' app is used mostly for data collection.) The new app upgrade has no privacy feature so your balances are boldly displayed. Still no way to stake or send from the app. They've removed customization shortcut options in a severely unintuitive user interface, which is crucial for time-sensitive trading, yet somehow managed to incorporate ugly color schemes, and, wait for it: minimalist charts *sigh*. They also stopped displaying prices for restricted-region coins that I already own, so now I have to use other apps to see their market prices. 100% would reverse this install if I could. Crap job krapken. Stop hiring your friends and get some talent. New Users: due to Kraken's poor new management, things have taken a bad turn in many areas. Instability and finances are 2 words that do not belong together. Being a long time Kraken customer, I recommend new users seek other exchange options as there are better ones out there. Thank me later. Seasoned traders: If you see more green & red in one day than in all of Christmas, you will be annoyed with this upgrade.

by Payam85

Signed up and tried to get verified. The app is stuck at verification stage and they haven’t answered my emails yet. The app is saying verification should take less than 5 mins, but it has been two days already. I know its a busy time. But why making an app when you can not predict its demand and cause down time and inconvenience? Its not right to waste so much time on signing up and then let the customers wait days to get simple things setup.

I use coinbase but i wanted a specific coin that coinbase doesn’t carry, so i signed up with them to get that coin, but so far no luck.

By the way, 24/7 support means 24/7 live chat/phone and etc. if your chat is a virtual idiot who reads the faq page, its not 24/7 support anymore.

And regarding the app its a bit hard to operate it because you have to do most things on desktop website and once you have transferred money to your account, you can start buying and selling on the app. I find this very inconvenient compared to other apps.

I also think im In Mars when I'm in the app. You sign in with api key only, there is no user/pass!!! When you want to deposit money, you cant do ACH or debit or credit card. You have to sign up with another company and fund that company and then fund your kraken. You can also request for a verification to be able to wire money which mine is still pending. You have done everything to make the funding as hard as possible. I don’t know why.

by Yonpl

I have been waiting for a week for their customer service support to get back to after I transferred money to my bank and my money still hasn’t gotten there. Their chat bot that is supposed to help is never online, have sent numerous emails and heard nothing.

I was also liquidated for all of the ethereum, cardano and chainlink I had on the app as a result of the glitch that caused ethereum to drop to $700. I had a long trade open and would have been fine if not for that sudden crash that only happened on kraken and no other exchange. As a result they took all the money I put in. And I repeat, this is the only exchange that has that drop to $700. It has made me extremely hesitant to trade on there again. They also said they were offering refunds to help people that had been hit by massive loses but this is a lie, I did not receive any kind of help or refund from them.