Swimply: Rent Private Pools Reviews

by Rjwijdjw

I’ve been sending multiple emails to them because they overcharged me. My total price would have been approximately $300 but got charged almost to $500. I’ve been in contact with someone through email, the person name is Corey. Once I’ve sent a pic of my bank statement of the charges, I never got a response back. I cannot believe they would do something like this. But it is typical for people like this to take more money without any explanation or any solutions to my problem. I would still like my problem to be solved because the extra charges should’ve went to bills.

by H Twee

Great idea but whole execution of Swimply is messed up. I tried to book a pool they took my payment. The host messaged me to inform me that the time i booked for was already booked. Swimply shouldnt have let me book and took a payment if it was already booked. So i cancelled. The host said she contacted this app on my behalf for a full refund and they told her i was not charged at all. What they told her was wrong bc it showed a charge on my acct. i emailed them and explained what happened and it was not an error on my part or the host and asked for a full refund and never got a reply. The host ended up refunding me via venmo. This wouldve been my first booking and now it is my last. Also the messages are messed up as well it showed i was messaging myself when trying to message the host. I shouldve got refunded by Swimply and got a reply but didnt i had better communication w the host then Swimply and these errors were not mine or the host fault.

by PotchieD

You tap an item on the map and it loads an item that’s 30 miles away. It seems like one of the easiest bugs to fix, as well as allowing filtering by distance. I don’t care to see pools 10+ miles away.

The bug has been mentioned for over a year, so my guess is that this isn’t an actual company with a developer on staff. It would surprise me to learn it’s a one-man show type thing where somebody came up with an idea and found a cheap dev somewhere online to make an app ASAP to see if it has legs.

by Swaymom

Our first time using Swimply , when doing a search in particular date & time, it continues to show pools which are not available. If not available, then why coming up in a filtered search? Then I booked our first reservation & days later after the owner confirmed, he now says needs to cancel my reservation via a message, yet he hasn’t cancelled anything in Swimply ? So how do I get me money back? Trying to find an alternate reservation, but my money is tied up in the 1st reservation. When using the messages/inbox, it won’t update in Swimply any new messages, I have to log in thru the web browser version to see new messages. It’s been not a good experience:(

by Kinza S

I have a large number of complaints. I love the idea, but the way Swimply is constructed is extremely frustrating and especially the customer service.

1) Customer service is not helpful at all. I rented a pool that was a “catfish” pool. The photos demonstrated the pool and its environment with night lights and torches. The hosts also included a speaker along with a heated pool. However, after getting there, the entire pool and environment was pitch black, the pool was FREEZING that I could not even manage to get my body in there I was shivering so bad. The host was not even ready setting up the place until 20 minutes after my reservation, so he wasted my time as well. Furthermore, I travelled 2 hours to get to the location just to be disappointed. I contacted this app’s customer service team via email and no one has even bothered to refund me even atleast back in credits. I will not recommend Swimply to anyone because the customer service team does not care about your complaints. They told me to go talk to the host... how rude.

2) Once you find a pool, you can like it, but where do you even go to check the pools you’ve liked? You have to constantly keep going through the pools to find the specific one and it drives me insane.

3) Most of the locations on the map are off.

3) Prices are honestly way too high per hour.

I could keep going on and on, but you get the point. Don’t download Swimply. It’s a waste of money.

by Satisfied Cloent

If you want to rent a pool for an individual event, this is an amazing app. Hosts are super nice. It’s pretty simple to figure out how to work Swimply for one time rentals. If you want to do anything more complicated, be prepared for frustration. It advertises nice discounts for multi-dips at the same pool. These must be scheduled all at once and at the same time each day. If you need different times on different days, you have to adjust afterwards by requesting a change from the host. Even though Swimply presents the option of setting up different time frames, the system will crash as soon as you enter the second time frame, and you’ll have to start over. Customer service will respond within a day, or so. But the responses are usually brief like, “Looks like everything is fine,” or “I’ve issued a refund,” but not an explanation if there is anything complex involved, unless you specifically ask for more details. They are good about issuing refunds or making adjustments for technical glitches.

If you’re looking ahead for open slots at a particular pool and see no openings at all, it could be they just haven’t opened up those days yet. Many pools don’t open until late May or June.

by Freemarket777

As a host we love this idea, but the functionality is lacking. Swimply does not keep you logged in and multiple people cannot get notifications from it so co-hosting is difficult. Once a reservation is booked, it does not block the calendar, making managing very challenging. There is no calendar integration with let’s say Airbnb or any other hosting apps, so again, calendar management is manual and is practically a full time job. I’ve written their customer service with no response back. Would love to see these improve!

by Jdosisj

I have yet to book but I think this is a brilliant idea. However, I have a couple of reservations (no pun intended 🙃)

1. I don’t see a way or a process for connecting with the owner prior to paying. How do I know what to do? Do we just show up? Do I go to the front door or is there a side/back gate or entrance? What are the rules? Can we bring snacks? So on and so forth. It seems awkward to just show up at someone’s house and haven’t spoken with them or at least emailed with them about expectations and general info. I think there should be a tutorial or steps listed for how this all works and what to expect. Perhaps all of this comes after booking but I’m very hesitant to put in my payment information without knowing fully what to expect and to what I’m committing. Quite honestly, I was ready to book today but when the payment screen came up so fast (no information about arriving, the pool itself, communication with the homeowner, etc.), I was turned off and decided not to book. I just need more information before paying.

2. It would be extremely helpful to have details of each pool listed. How deep is it? Is the depth gradual or is it-let’s say-5ft all the way around? I’d think this type of information would be tremendously helpful to families in making decisions about which pools fit their needs.

by Terik55

Hi Developer team - I'm a new host and have enjoyed the ability to find guests for my pool. I have experienced latency and frozen screens a few times so far. Also, the links you send via email to review guests are not uniquely identifiable (which makes it challenging if youHave multiple guess on the same day and you don't know which guest the review is for). Guests have also asked for a way to extend an existing visit (e.g. during their session if it is going well). Finally, it would help if chat timeline was closer to real time should guests need help or have questions during their visit (I greet them but them leave them to privacy. Some messages came in late that I could have addressed in real time). Thank you for consideration.

by Ogzog

We have really wanted a pool of our own for many years, but it is so expensive and doesn't work well in our yard (weird shape, big trees). I'm not a huge fan of busy, public pools, especially now with COVID-19, so I was elated to learn about this app! It's easy to use and is secure. My only complaints are that it doesn't save your login (wish I could just set it up with my thumbprint like other apps) and that many of the pools are really pricey ($45-70/hour). Clearly, that is up to the discretion of the owner, but we would definitely go more often if the pools were more affordable.

by Anony Ani

As an avid traveler and social media influencer I am always looking for nice pools to spend the afternoon at. this app saw a need, filled it, and is open to pivoting when necessary to ensure great growth and satisfaction. If the company was public I would invest, that’s how much I believe in what this app is doing, if more people heard of this app it would be all the rage.

My only concerns are not being able to call the host when an issue arises mid reservation. I’ve run into issues twice now where this feature would’ve resolved the problem (assuming they answered) but alas that is not a feature yet.

Additionally, there are quite a few bugs I’ve been able to replicate many times but I can’t find a way to report them within Swimply . This should be more streamlined also.

by ASClaca

Something is very wrong with the distance listings, so I end up checking out a lot of pools that are actually super far away from me. Also I’m not sure in this day and age how they don’t have a function that sends you a reminder email/text on the day of your booking, plus an emailed option to schedule a calendar event at the time you reserve. All the local 2- and 3-person companies I schedule appointments with seem to manage to do this.

All of that said, it’s an amazing idea and I’ve been grateful to have this opportunity during the pandemic. Love the efficiency of otherwise unused pools getting used.

by Hautepants

It would be difficult for me to pay the energy bill without hourly pool rentals so the business concept is wonderful, but here are the specific UX issues I deal with daily:

Most links from emails and texts go to the wrong screen in Swimply .

I frequently get stuck on one page in Swimply , the only way to unfreeze Swimply is to restart my phone.

I can’t share the pool account with other email accounts in my household, and they also need to know the calendar. I have to use a separate calendar app for this.

Complaints from pool guests that Swimply is “glitchy.”

Hope that’s helpful feedback! Until these issues are fixed I’ll just have to refrain from throwing my phone in the pool while using Swimply .

by Iidnat

I love the idea of being able to rent the whole pool to yourself. But Swimply needs to make it easier to look for particular pools. There should be indoor/outdoor option in the search. Or pools that allows parties of big group. Rather then having to go through each pool and reading the amenities.

I got pop up notification after a reservation that i wil get a certain discount on my next booking. Which now I can’t fine it anywhere in my emails or Swimply .

by Nemokota

I used Swimply for one swim so far which worked out great. No problems with payment or reservations. Swimply did not allow the host to make an adjustment that we had agreed upon so we worked it out ourselves with no extra money exchange.
I found it hard to keep my favorites even after marking them and signing in. They may limit how you can list your pool. I had to look through Philadelphia and New Jersey to find pools near me.
Hopefully this app will grow and improve and I will be a regular user!

by Specialk519

My family, like most, look forward to vacations and the pool during the summer. However, the COVID-19 pandemic quickly put our usual plans to a halt. Even as phased reopening began, my family needed to continue to quarantine since I’m pregnant and we have a toddler. This is when we discovered this app! Swimply allowed us to find affordable private pools in our area to rent. Swimply allows us to quickly connect and communicate with friendly owners, reserve our time at the pool, and seamlessly pay for the experience. It’s easy to use and definitely worth it! We’ve already booked pools four times this summer and plan on booking more this and future summers!

by Hs Hash

this app is a wonderful platform which connects swimmers to hosts. This pandemic has resulted in all public pools closing, which has been incredibly detrimental to my mental health and family’s wellbeing.

They are a startup and work around the clock to assist all customers. Definitely check out the platform, give them a chance and have an amazing day at the pool.

Great for parties, families or couples. I will definitely continue to use this platform. It’s safe and wonderful.

by Rtedge

I love sharing my pool, and getting paid to do it. Communication is great. Only complaint is no ability to send pictures in chat. I think that’s a security thing to make sure no personal info gets sent inadvertently but it would be convenient to answer questions with pictures beyond what I put in the ad. Overall love it and I’ve made over $2500 since starting mid August.

by Milo_apps

Saw Swimply on Facebook and thought we’d give it a try. Need to get the kids out of the house away from screens and this has been perfect. So many beautiful pools really close to our house. Super simple to use. We’ve booked a few times and the owners of the house were all great. We’re still a bit nervous about traveling far so will be using this all summer!

by TSNMS2020

It’s a great idea but there is not enough flexibility. You have to choose a lot of things from pre-selected options and also app could be more functional, ie. you cannot access your reviews from Swimply for your own pool.
Also this app takes 25% of the total which seems too big of a cut in my opinion.
Hopefully these things will improve with time!

by Jmivey

Downloaded Swimply and the start screen took way too long. Tried to login with Facebook and Swimply completely hung up. I was going to give it a try but user experience was pretty crappy.

by Birddddog

Please add an option for dogs. I would use this all the time if I could find a private place to swim with my dog.

by Jiggs2k2

Literally downloaded app after seeing on instagram. Did a quick search in jersey City, nj. Expanded map to see more listings and Swimply crashed, closed out. Opened again, same steps and same end results. Great concept but app not functional. Hope to see a fix soon, thx

by Todd4two

You need to add a photo enlarge feature to Swimply .

by Modanks

Great idea, really beautiful interface and easy to use. Can’t wait to rent a pool!!!

by YonatanMeissner

Swimply is dope let’s me swim wherever and whenever I want or need

by Alevy475

So easy to get a pool. Been doing an hour a day. Love it.

by Stevenf159

Amazing app!! I don't have my own pool so this service is perfect for any time, wether with friends or family!! Thanks so much for making a service like this!! App works seamlessly!!

by Lweiss0316

What a genius idea, I can’t wait to start renting pools every weekend.

by Joe Dabb

Ever since I heard about this app I fell in love with it and now that you made Swimply it’s even easier to use. Simple and quick! Thank you this app!! You guys are the best 🏊🏼‍♂️💯

by Lele L95

This is one of those apps that just like actually gives you wings and changes your life

by Tal Neg

App works like magic. Friends and I needed Friday plans desperately and with a few taps of a button, we had it lol! Who needs to kiss up to neighbors anymore!

by Miley Button

I have my pool listed on this app and have enjoyed seeing it being shared. They have a great service and are very responsive! Highly recommend

by Nechama Klein

Such an amazing idea! Needed a pool and was just so easy to pay for a pool for a few hours. Would definitely recommend it to everyone and the price was great!

by Samhhvqihh

Brilliant idea. Easy to use app, super convenient.