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I am a host and I set up an account and had my first guest last Sunday April 17. When will I see the money in my account.

refund a guest

My guest reserved a time slot of 2-6 and Swimply told me the payment was received $391.00. A few hours later the guest extended their stay 6-9, now Swimply is saying I only get $144.00 because the guest changed their reservation. They extended it, not cancelled it, the guest even showed me both prices she was charged and I need my money from Swimply

I booked a pool in mississauga Ontario Canada today for 5-7pm for my birthday and when I arrived no one was there the driveway was blocked off and no one answered the texts or phone number I was given. I left and was back home by 6pm very disappointed, emotional and frankly quite angry. I want a refund for this disaster. What is one supposed to do when they are ghosted by the host after payment ? I would like to speak to someone about this. All I wanted was to go for a nice swim on my birthday. Is there some rating system to find out who are legitimate hosts? Can someone please call me back?

When I set up my reservation I signed up around 25 people. And 18 dollar service fee was added. I guess tax? I don’t know but later swimply changed it to 1 guest and the host asked me to fix it. So I put it to 30 guests and was charged and extra 35 bucks!? Why!? I feel jipped!!

How do I speak to someone in customer service? I need to speak to someone.

My wife and i had set a pool date for Aug1 2021... not once but now 3 times our reservation was canceled in a very short notice.... a rep contact us to see if we were interested in renting the place that canceled us... the host contact my wife and said SHE canceled All reservation..was no mistake as you rep explained.... my issue is that i booked 3 time and 3 time ive been canceled by host... i need all 3 of my payments made to yous..i have now less than 5 days to find something for my family Due to your errors and i need my money to do it... sad but tru...

When did a poll showed up to the address that they provided and it was a scam I was not able to get my money back because it was the time of my rental contacted the host no answer and also contacted customer service still did not get my money back this up as a scam

I wouldfirst like to know if it is possible to speak with a live person??? I want to rent the pool from Mr. William P in South Hollard but I have questions that are not being answered. I see prices for this and that. I see the pool price is $330.00. No problem. There is another charge because we went to 20 to 25 and not the 15. But my main questions aren't being answered. Do we have use to a kitchen and a bathroom without paying an extra $500.00 , I don't need the billard room big screen and all the rest. Next can we pay a deposit and at least see the place. you all are asking for a lot of money on line for a place we have not seen nor spoke with a live person. Also what happens if it rains or is too cold on that day. Is it a refund or a reschedule. If we are going to do business can we do it proffessonly . Also I could not put the correct time in we want it from 5:00 to around 10:00pm Date June 26, 2021 ,Malisha DOnald phone number 773 512-1364. It is not right to make someone pay in full without touring the place.

We are hosts. Our app opened today on guest mode and I need to toggle back to host mode. I don’t find a place to do that Julie Selby

Tried to reserve time but app won't allow me to select date. I tried looking for customer support but none of the link provided work.

Need to delete my account and start over. It's not working. Please advise how to do that thanks.