HerHelp Status

Last Updated on 2024-06-25 by Alexis McDonald

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18 User reports:
App has problems

User reports 18

⚠️ Most reported problems ⚠️

Not working

78.9%

Connection

5.3%

Crashes

5.3%

problems reported in the last 24 hours

24 hour clock ⏰

1 Reported Issues: 😵🆘🛟🚨📢

Amit

2024-10-21

I'm trying to log in for the past 2 months and it says it can't log in and contact the support team

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Common HerHelp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HerHelp app on iOS and Android devices. Solve all HerHelp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HerHelp iPhone Issues and Solutions

HerHelp iOS app crashes, not working, errors
HerHelp iOS app network issues
HerHelp on iOS has black/white screen

HerHelp Android App Issues and Solutions

HerHelp has errors/crashing/not working
HerHelp server network connectivity issues
HerHelp has black screen

HerHelp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HerHelp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HerHelp app crashes or not working on Iphone (iOS):

Close and restart the HerHelp app on iPhone
Update HerHelp app to the Latest Version for iOS
Uninstall and reinstall HerHelp iPhone app
Update your iPhone to the latest iOS version

Fix HerHelp on iPhone unable to connect to server/internet connection issues::

To resolve HerHelp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HerHelp black/white screen (blank screen) on iPhone:

Follow the HerHelp iOS app troubleshooting guide Here →

HerHelp Android App Issues and Solutions

Fix HerHelp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HerHelp app issues:

Force Stop the HerHelp App
1. On android, goto "Settings" » click HerHelp app. » click "Force Stop".

Update HerHelp to the latest version on PlayStore

Clear HerHelp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HerHelp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HerHelp.

Fix HerHelp unable to contact server/ HerHelp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HerHelp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HerHelp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HerHelp on android.

Solve HerHelp black/white screens issue on Android:

Follow the HerHelp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alexis McDonald, developers of HerHelp.

About this app

this app is the #1 Wellness App to help Encourage, Guide and Support YOU through daily challenges, transforming how people seek mental health and wellness support forever, by making it easy and affordable for everyone.