Service Management is a next generation ITSM++ solution that delivers a
comprehensive set of IT service management capabilities to improve service
levels and productivity across the entire organization.
Through the tight
integration of its Change, Incident, Problem, and Service Request Management
processes around a common configuration management database (CMDB), the Service
Management sub-module provides IT organizations with.
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Through the tight integration of its Change, Incident, Problem, and Service Request Management processes around a common configuration management database (CMDB), the Service Management sub-module provides IT organizations with a highly efficient, effective, and dynamic mechanism. Service Management is a next generation ITSM++ solution that delivers a comprehensive set of IT service management capabilities to improve service levels and productivity across the entire organization. Through this organizations can resolve incidents and problems, manage service level agreements, and increase end user satisfaction.