Contact ZOE Support

by Cherobics

I was thrilled with the progress I was making until about two weeks ago, when the app started slowing down, making it almost unusable, as the lag between searching for a food and having the portion selection pop up was often 5-8 seconds or more, making it confusing and frustrating to use, and often would not properly log food at all.

I reported via the in app chat and was instructed to update my iOS to 15. Well I did that and now I cannot save any meals. I have restarted my phone multiple times and deleted and reinstalled the app. It just keeps getting worse. I suspect the makers of this app are optimizing for newer phones, which would have been nice to know before committing myself to a several hundred dollar payment on something I wouldn’t be able to use long enough to get real results.

by Januarymo

I find it difficult to use the app for its intended purpose of helping me pick meals and foods that give me a high score. Moreover, they don’t have every product in their database so I end up searching for similar items only to discover a lot of variations in scores. It’s so annoying searching for meals because keywords just return a few results instead of all results. I hate the search results more than anything. I don’t feel like the app fits with the first half of the Zoe experience like all the knowledge about timing. The app only seems to care that I’m mixing healthy fats and carbs together in the same meal. Which is both obvious (healthy) and non intuitive (mixing fats with carbs). I don’t feel like this program is sustainable because it’s impossible to get a good score since a food with a good score isn’t inherently good by itself, it usually has to be paired with different food that you have to test in the app so you’re stuck to the app, you can’t make easy decisions on the fly. I think this is intentional so you keep paying for the app service since it’s only limited. Also can someone explain why the Zoe meals have higher scores than other similar foods?

by Xgwncidyen

1) Half the time when I add a food to a meal, it crashes and erases the meal and I have to start over
2) Nutritional data per food item is per 100kcal, not automatically adjusted for my quantity, so I am surprised by how many carbs I have eaten after I input the whole meal and have to do mental math to guess which food item contributed to the excess fat or carbs.
3) Most ethnic food like Indian dosa or a bean burrito is inputted as processed frozen or prepared foods in the database, so if you made it at home, you have to input every single ingredient manually.
4) No way to track gut boosting food so you have no sense of whether you’re eating enough of them to impact your gut bacteria, which is half of your Zoe report
5) Customer service is the only bright spot