Contact ZOE: Personalized Nutrition

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About: SCIENTIFIC: We run the world’s largest in-depth nutritional research program,
in collaboration with scientists from Harvard University, Mass General Hospital,
Stanford University and Kings College London. PERSONALIZED: Our studies show
that one-size-fits-all nutrition just doesn't work.



ZOE Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Zoe Global Limited



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Developer: HTC Creative Labs

E-Mail: gp_account@htc.com

Website: 🌍 Visit Zoe Website







11 Most reported problems 😔💔

4.8 out of 5
Julianna Bethlen
2024-08-12

Why did you take money from my Santander account???? I never agreed, did not finish my application as you well kniw because you pestered me for days trying to finish filling in the firm? Kindly refund immediately and explain

Glenn McGogney
2024-04-10

I cannot believe a legitimate company provides NO contact info. on web site. Tried to purchase plan but web site would not take credit card info. You need to hire competent IT people.

PATRICIA Becker TACKETT
2024-03-30

I KEEP TRYING TO BUY BUT AFTER I ENTER CREDIT CARD AND REFERRAL THE SCREEN WON'T LET ME APPLY

David Roberts
2023-09-20

Hi. My wife recently signed up for Zoe ( Nov intake) to verify her email is pjonesroberts12@redacted. I wanted to join at the same time but felt i should check with my G.P. First as i am 81 yrs old. I waited for an appt and he approved. When i went to sign up i cannot find the bundle for £299 which my wife bought? Will i have to pay £299 for kit and then £299 for 12 months app? I hope tgat you can help me because i am really keen on this programme

Jane Renton
2023-06-28

Hello I would like to cancel my Zoe membership

Julie Armstrong
2023-04-16

Due to start today. App not working

Kelle Bradshaw
2023-02-21

App will not load. Stuck on yellow screen. Been like this for at least 12 hours. Frustrating part is not being able to get help. No phone numbers to talk to person. Comments left by others with problems have no responses. Don’t want to continue if it is going to be glitchy or unable to get help.

Patricia Moore
2022-08-03

The screen went blank yesterday. I'm afraid to uninstall it as it warns that data will be lost. i have a blank yellow screen. Help Please!!

App no longer works

2022-06-25

by Cherobics

I was thrilled with the progress I was making until about two weeks ago, when the app started slowing down, making it almost unusable, as the lag between searching for a food and having the portion selection pop up was often 5-8 seconds or more, making it confusing and frustrating to use, and often would not properly log food at all.

I reported via the in app chat and was instructed to update my iOS to 15. Well I did that and now I cannot save any meals. I have restarted my phone multiple times and deleted and reinstalled the app. It just keeps getting worse. I suspect the makers of this app are optimizing for newer phones, which would have been nice to know before committing myself to a several hundred dollar payment on something I wouldn’t be able to use long enough to get real results.

The app makes you realize this program isn’t sustainable

2022-07-02

by Januarymo

I find it difficult to use the app for its intended purpose of helping me pick meals and foods that give me a high score. Moreover, they don’t have every product in their database so I end up searching for similar items only to discover a lot of variations in scores. It’s so annoying searching for meals because keywords just return a few results instead of all results. I hate the search results more than anything. I don’t feel like the app fits with the first half of the Zoe experience like all the knowledge about timing. The app only seems to care that I’m mixing healthy fats and carbs together in the same meal. Which is both obvious (healthy) and non intuitive (mixing fats with carbs). I don’t feel like this program is sustainable because it’s impossible to get a good score since a food with a good score isn’t inherently good by itself, it usually has to be paired with different food that you have to test in the app so you’re stuck to the app, you can’t make easy decisions on the fly. I think this is intentional so you keep paying for the app service since it’s only limited. Also can someone explain why the Zoe meals have higher scores than other similar foods?

Buggy and weird UI

2022-07-09

by Xgwncidyen

1) Half the time when I add a food to a meal, it crashes and erases the meal and I have to start over
2) Nutritional data per food item is per 100kcal, not automatically adjusted for my quantity, so I am surprised by how many carbs I have eaten after I input the whole meal and have to do mental math to guess which food item contributed to the excess fat or carbs.
3) Most ethnic food like Indian dosa or a bean burrito is inputted as processed frozen or prepared foods in the database, so if you made it at home, you have to input every single ingredient manually.
4) No way to track gut boosting food so you have no sense of whether you’re eating enough of them to impact your gut bacteria, which is half of your Zoe report
5) Customer service is the only bright spot


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  1. Pulling issues faced by users like you is a good way to draw attention of ZOE: Personalized Nutrition to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ZOE: Personalized Nutrition customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ZOE: Personalized Nutrition.


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