Are you having issues? Select the issue you are having below and provide feedback to NZeTA.
- The app could use improvement.
- The passport scanner scanned one of my passport numbers incorrectly.
- The photo is taken automatically and too quickly, before you have a chance to line yourself up and read the directions.
- There are about half a dozen fake websites and apps for NZeTA.
- Without an email from a .gov or the New Zealand government taking responsibility for cracking down on copy cats how can anyone follow along.
Keep getting “an unexpected error occurred. Please try again later” for the last 4 days.
Keep getting “an unexpected error occurred. Please try again later” for 3 days now
I downloaded the app and took the passport picture, The app is stuck on 'Please wait while we analyse your request" for the past 10 minutes. Please advise.
Keep getting “an unexpected error occurred. Please try again later” for days now. Tried several times to eliminate app and reinstall but same problem every time
Keep getting “an unexpected error occurred. Please try again later” for several days now after i entered my information. The app also failed to complete biometrics. Do these people know how to program?? Obviously, nobody reads this forum, since there is still no fix available.
Keep getting “an unexpected error occurred. Please try again later” for the last a week
Keep getting “an unexpected error occurred. Please try again later” for the last 4 days.
Keep getting “an unexpected error occurred. Please try again later” for 3 days now
The app hung up on confirming payment for 20 minuets. Closed the app and when I came back in, the data for both my wife and myself was not there.
Keep getting “an unexpected error occurred” message immediately after opening the app. This has been happening since Saturday.
Says network error after confirming all information.
NZeTA app intermittently not opening
Complete guide to troubleshoot NZeTA app on iOS and Android devices. Solve all NZeTA app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministry of Business, Innovation and Employment, developers of NZeTA.
Immigration New Zealand (INZ) will use the information you provide in NZeTA about yourself or others, including photographs, to assess this app requests. The information will be retained and will become part of New Zealand immigration records. It is your responsibility to ensure that to the best of your knowledge the information you provide via NZeTA is accurate and that you answer the questions truthfully and correctly. The IVL is a way for you to contribute directly to the tourism infrastructure you use and help protect the natural environment you enjoy during your stay in New Zealand. Most visitors coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL) of NZD $35. Download this free official New Zealand government app and use it to request your this app and pay the IVL. The this app is a border security measure introduced by the New Zealand Government on 1 October 2019. Information may also be used to improve INZ’s services and administration of the Immigration Act 2009. To find out more, visit the Immigration New Zealand website. You can use NZeTA to scan your passport to upload your details and scan your credit or debit card for ease of payment. See our privacy statement ( ) for more information about our handling of personal information and your rights. NZeTA is the fastest way to request an this app and should take you less than 5 minutes. You can request and pay for up to 10 NZeTAs in one transaction for your family or group. An this app request costs NZD $9. INZ may provide information to other agencies in New Zealand and overseas where such disclosure is required or permitted by the Privacy Act 1993, or otherwise required or permitted by law.