NZeTA Status
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problems reported in the last 24 hours
Summary of NZeTA Problems 😠👌🔥
- The app could use improvement.
- The passport scanner scanned one of my passport numbers incorrectly.
- The photo is taken automatically and too quickly, before you have a chance to line yourself up and read the directions.
- There are about half a dozen fake websites and apps for NZeTA.
- Without an email from a .gov or the New Zealand government taking responsibility for cracking down on copy cats how can anyone follow along.
72 Reported Issues: 😵🆘🛟🚨📢
App will not take my picture . Have tried repeatedly.
The scan functions don't work either for passport or face I succeeded after 20 tries but my partner cannot do it
I've been trying the app for one week now, and it gets to the point right after I answer all the questions, and then it crashes. It says "Sorry, an error occurred," and gives me a retry button at the bottom of my screen. When I click "retry" it takes me back to the "take photo" screen. I've tried it day after day and still can't get it to complete my Visa request. I read that there was a software upgrade, so I forced the stop on the app, I uninstalled the app, and I re-installed it. It still came up with the same error message at the same place.
I applied for and got my NZ visa awhile back, but now the app is working at all, so can't show it. You can go here to see/print your visa if needed, also apply here if needed. I tried to uninstall/reinstall the app to see if that might help, but now, when I go in the app, it wants me to 'begin' the process and apply for a visa. Yeah, the app is crap. All I have is the paper copy of the email when I was granted. Good luck all.
I can't download the app. I keep getting a message saying "Sorry, an error occurred". This has been going on for two days. I have an iphone 13 with the latest IOS
I have tried to use the NZeTA app multiple times over several days and it never works. I get either "Experiencing network issues" or "Unexpected error occurred" error messages. I have gone to "Settings" on the app and deleted NZeTA data; turned the phone off and on; tired it on my wifi and just cellular data; deleted the app and reinstalled it; and nothing works. I have an Apple iPhone 13 mini w/IOS 16.1.1. What good is the app if it never works.
I have tried to use the NZeTA app multiple times over several days and it never works. I get either "Experiencing network issues" or "Unexpected error occurred" error messages. I have gone to "Settings" on the app and deleted NZeTA data; turned the phone off and on; tired it on my wifi and just cellular data; deleted the app and reinstalled it; and nothing works. I have an Apple iPhone 13 mini w/IOS 16.1.1. What good is the app if it never works.
I've been trying get app to open for 2 days. Unexpected error message or network connection error. Tried reloading app several times, checked permissions, restarted phone. Results are still the same. Using samsung 9S+.
Cant get app to work. "an unexpected error occurred. please try again later" on apple phone. Any updates when this will work or how to fix it?
I’ve gotten the error message that the app is “experiencing network issues” for the past three days. Is there another way to apply for my visa for free?
On 1/1/23 my app only states now “there is an error come back later.” I’m trying to add my spouse and can’t get access. We have tried reinstalling app but same problem. What should we do?
The app is not working so I decided to do the application online and I was charged NZD $129. Is this correct? I read that fee is $23 for NZeTA online and $35 IVL cost...that's a total of $58.....please advise. Also I need to make an application for my wife travelling with me. Will this be another $129 Regards, Dermot Marron
Message since yesterday says “experiencing network issues. Try again later.”
My iPhone 10 app scans my passport, takes my picture, asks questions, and asks for my email address, all with no error messages. When I click Continue, it says "sorry, an error occurred. Sorry we couldn't complete the request." Clicking Retry takes me back to the "take photo" page. Tried this 3 times, all failed.
I get "an unexpected error occurred. Please try again later." when I open the NZeta app.
I have downloaded the app and have been trying to apply for the NZeTA for 10 days. The application stalls after I scan my passport and stops at, "Please wait while we analyze your request"
I keep getting an error message and can't complete my request.
Keep getting this error message, an unexpected error occured please try again. It has been several days. I need to get my visa quick
After I 'Agree' to the privacy and terms of use, I get the messge "Sorry, an error occurred" at the top of the screen and message "Sorry, we couldn't complete the request" in the text box of the app. the only option on the screen is the retry button at the bottom. Clicking that takes me back to the 'Request your NZeTA" screen to start all over.
The app will not scan the passport do entered info on linr and it eont doenload photo and says it is busy try again in a few minutes. I,ve been trying gor over an hour
Keep getting “an unexpected error occurred. Please try again later” on iphone . Problem has persisted for 5 days now.
Keep getting “an unexpected error occurred. Please try again later” on Android phone.
I have the NZeTA on my iphone. After I scan my passport, it wants to take my picture. I align my face with the guide but nothing happens.
Every time I tried to open on my android phone I get this message. "An unexpected error occurred. Please try again later". I have been trying for 5 days now to get this to work. I also tried on my wife's iPhone and got the same message.
I tried to process an application and am receiving "Please wait while we analyse your request." I tried to submit the application for myself and also for my wife, but after I scanned my wife's passport and entered in the information to submit I am receiving the error message.
Can’t make payment
I get "an unexpected error occurred. Please try again later." when I open the NZeta app.
Similar error as others "unexpected error occurred. Please try again later"
NZeTA app not working, trying for last 2 days. Says "unexpected error occurred, try again later". Is the app still valid and functional or am I wasting my time?
Keep getting “an unexpected error occurred. Please try again later” for last 3 days
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Common NZeTA Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot NZeTA app on iOS and Android devices. Solve all NZeTA app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministry of Business, Innovation and Employment, developers of NZeTA.
Immigration New Zealand (INZ) will use the information you provide in NZeTA about yourself or others, including photographs, to assess this app requests. The information will be retained and will become part of New Zealand immigration records. It is your responsibility to ensure that to the best of your knowledge the information you provide via NZeTA is accurate and that you answer the questions truthfully and correctly. The IVL is a way for you to contribute directly to the tourism infrastructure you use and help protect the natural environment you enjoy during your stay in New Zealand. Most visitors coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL) of NZD $35. Download this free official New Zealand government app and use it to request your this app and pay the IVL. The this app is a border security measure introduced by the New Zealand Government on 1 October 2019. Information may also be used to improve INZ’s services and administration of the Immigration Act 2009. To find out more, visit the Immigration New Zealand website. You can use NZeTA to scan your passport to upload your details and scan your credit or debit card for ease of payment. See our privacy statement ( ) for more information about our handling of personal information and your rights. NZeTA is the fastest way to request an this app and should take you less than 5 minutes. You can request and pay for up to 10 NZeTAs in one transaction for your family or group. An this app request costs NZD $9. INZ may provide information to other agencies in New Zealand and overseas where such disclosure is required or permitted by the Privacy Act 1993, or otherwise required or permitted by law.
