OnCare app not working? crashes or has problems?

OnCare Status

Last Updated on 2024-05-26 by DEEPCARE VIET NAM JOINT STOCK COMPANY

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Common OnCare Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OnCare app on iOS and Android devices. Solve all OnCare app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OnCare iPhone Issues and Solutions

OnCare iOS app crashes, not working, errors
OnCare iOS app network issues
OnCare on iOS has black/white screen

OnCare Android App Issues and Solutions

OnCare has errors/crashing/not working
OnCare server network connectivity issues
OnCare has black screen

OnCare iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OnCare app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OnCare app crashes or not working on Iphone (iOS):

Close and restart the OnCare app on iPhone
Update OnCare app to the Latest Version for iOS
Uninstall and reinstall OnCare iPhone app
Update your iPhone to the latest iOS version

Fix OnCare on iPhone unable to connect to server/internet connection issues::

To resolve OnCare network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OnCare black/white screen (blank screen) on iPhone:

Follow the OnCare iOS app troubleshooting guide Here →

OnCare Android App Issues and Solutions

Fix OnCare not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OnCare app issues:

Force Stop the OnCare App
1. On android, goto "Settings" » click OnCare app. » click "Force Stop".

Update OnCare to the latest version on PlayStore

Clear OnCare App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OnCare app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OnCare.

Fix OnCare unable to contact server/ OnCare internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OnCare » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OnCare » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OnCare on android.

Solve OnCare black/white screens issue on Android:

Follow the OnCare android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DEEPCARE VIET NAM JOINT STOCK COMPANY, developers of OnCare.

Verified email

Contact e-Mail: [email protected]

About this app

With the stressful situation of the Covid-19 epidemic, how can Deepcare bring a more satisfying experience to customers in the process of reducing waiting time, ensuring dedicated guidance during the health monitoring process, examination and prividing necessary information while ensuring safety? FREE HEALTH CHECK: With the very first Virtual Medical Assistant in Vietnam, H247 supports users to check their health status everyday and recommend the most suitable health care options. H247 - Patient’s medical platform for managing examination process and receiving comprehensive health care. HEALTH UPDATE AFTER VACCINATION: Smart medical Q&A, abnormal symptom monitoring after Covid-19 vaccine injection. COMPREHENSIVE CARE: Supporting before, during and after medical examinations, providing a professional and comfortable examination experience. EASILY INFORMATION SEARCHING: We support providing information about your medical records, hospital information thanks to smart medical inquiries. Get the most suitable medical assistance and guidance for taking care of Covid patients right on OnCare . SURPRISINGLY CONVENIENT BOOKING SYSTEM: Quickly and accurately create schedules to save up to 50% of time wasted from having to wait in line. FLEXIBLE SCHEDULING: Choose the right specialty, the doctor that you want on a comfortable timeline FOR YOU. DOWNLOAD H247 TODAY FOR THE BEST EXAMINING EXPERIENCE!