e-CPS app not working? crashes or has problems?

e-CPS Status

Last Updated on 2023-12-01 by AGCE NAT SYSTEMES INFO PARTAGES SANTE

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19 User reports:
App has problems

User reports 19

⚠️ Most reported problems ⚠️

Not working

42.1%

36.8%

Account

10.5%

Connection

5.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with e-CPS? Report Issue

Common e-CPS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot e-CPS app on iOS and Android devices. Solve all e-CPS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

e-CPS iPhone Issues and Solutions

e-CPS iOS app crashes, not working, errors
e-CPS iOS app network issues
e-CPS on iOS has black/white screen

e-CPS Android App Issues and Solutions

e-CPS has errors/crashing/not working
e-CPS server network connectivity issues
e-CPS has black screen

e-CPS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever e-CPS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix e-CPS app crashes or not working on Iphone (iOS):

Close and restart the e-CPS app on iPhone
Update e-CPS app to the Latest Version for iOS
Uninstall and reinstall e-CPS iPhone app
Update your iPhone to the latest iOS version

Fix e-CPS on iPhone unable to connect to server/internet connection issues::

To resolve e-CPS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix e-CPS black/white screen (blank screen) on iPhone:

Follow the e-CPS iOS app troubleshooting guide Here →

e-CPS Android App Issues and Solutions

Fix e-CPS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent e-CPS app issues:

Force Stop the e-CPS App
1. On android, goto "Settings" » click e-CPS app. » click "Force Stop".

Update e-CPS to the latest version on PlayStore

Clear e-CPS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "e-CPS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch e-CPS.

Fix e-CPS unable to contact server/ e-CPS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click e-CPS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got e-CPS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch e-CPS on android.

Solve e-CPS black/white screens issue on Android:

Follow the e-CPS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AGCE NAT SYSTEMES INFO PARTAGES SANTE, developers of e-CPS.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit e-CPS Website

Privacy Policy: https://wallet.esw.esante.gouv.fr/assets/docs/cgu.html

Developer: Agence du Numérique en Santé

About this app

Vous pouvez également contacter le support de l’ANS. • la déclaration d’une perte, d’un vol ou d’un dysfonctionnement de votre CPS. • L’accès spécifique à une famille de services en ligne. Une organisation et une navigation intuitive vous permettront de suivre vos moyens de connexion, d’accéder à l’ensemble des services de l’Assurance Maladie et des partenaires supportant e-CPS en toute simplicité ! En cas de besoin, vous avez à votre disposition tous les numéros de téléphone utiles et d’assistance. Depuis votre téléphone, retrouvez votre e-CPS sur cette nouvelle application. L’accès à votre e-CPS se fait avec votre identifiant et votre code confidentiel. Vos démarches administratives sont accessibles depuis tous les écrans de l’application. A tout moment, vous pouvez les consulter facilement. Facilitez-vous la vie d’aujourd’hui et de demain avec e-CPS !