TEC app not working? crashes or has problems?

TEC Status

Last Updated on 2021-02-16 by Clinique Belmont

I have a problem with TEC

Are you having issues? Select the issue you are having below and provide feedback to TEC.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with TEC - Traiter une envie? Report Issue

Common TEC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TEC app on iOS and Android devices. Solve all TEC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TEC iPhone Issues and Solutions

TEC iOS app crashes, not working, errors
TEC iOS app network issues
TEC on iOS has black/white screen

TEC Android App Issues and Solutions

TEC has errors/crashing/not working
TEC server network connectivity issues
TEC has black screen

TEC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TEC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TEC app crashes or not working on Iphone (iOS):

Close and restart the TEC app on iPhone
Update TEC app to the Latest Version for iOS
Uninstall and reinstall TEC iPhone app
Update your iPhone to the latest iOS version

Fix TEC on iPhone unable to connect to server/internet connection issues::

To resolve TEC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TEC black/white screen (blank screen) on iPhone:

Follow the TEC iOS app troubleshooting guide Here →

TEC Android App Issues and Solutions

Fix TEC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TEC app issues:

Force Stop the TEC App
1. On android, goto "Settings" » click TEC app. » click "Force Stop".

Update TEC to the latest version on PlayStore

Clear TEC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TEC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TEC.

Fix TEC unable to contact server/ TEC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TEC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TEC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TEC on android.

Solve TEC black/white screens issue on Android:

Follow the TEC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Clinique Belmont, developers of TEC.

About this app

Grace à l'application this app, élaborée par la Clinique Belmont, vous pouvez en temps voulu et en quelques réponses recevoir les conseils mis en place par nos psychologues. Vous obtiendrez un soutien de la part de notre équipe. Ne vous sentez plus dépourvu face à vos envies de consommation.