Manage your Lexus vehicle on the go and enjoy a Lexus experience that is more
personal, more convenient and more exceptional. The Lexus app supports 2010
or newer Lexus vehicles and for Hawaii customers, 2018 or newer Lexus vehicles.
• Owner’s Manual & Warranty Guides...
What happened to vehicle status?
I totally agree with the previous reviewer: vehicle status and notifications are gone for good. Yes, you can still start your car or lock/unlock the doors, however, you are not being warned if you forgot to lock your car. The old app was very simple but extremely useful and functional. This new one is all about scheduling maintenance which I couldn’t care less about. I can always pick up the phone and call my dealership for that, whereas, unlocked doors may result in vandalism or theft. Also, I disagree that it has a clean look; it’s busy with all kind of useless info and looks like a web page rather than a modern looking. A lot of scrolling for nothing. I think the purpose of this app is to warn you about regular maintenance which I do anyway. At least bring back the vehicle status and notifications and create separate tabs for other junk that you want to sell us. I may not continue my subscription next year if this is what I get for 80 bucks. I’m a graphic designer by the way, and, by no means I think this app meets today’s standards of clean looking, minimalistic design, let alone functionality and usefulness.
A truly unimpressive app
I bought a 2019 L-Certified car at a Lexus dealership. Lexus (Enform services) sent me an email with a non-functioning link, so I called the dealer and they told me to just download this app. I did and I still haven’t figured out what the big deal is. Instead of showing you up front some info you might want about the car status or letting you remotely interact with the car (you pay extra for actual interaction) the first thing it shows you every time you open the app is what you DON’T have and need to pay additional money for. So, if you wander around in the app until you find vehicle status and can see your car is unlocked, there’s nothing you can do about it until you pay for Remote Services. The app has no functional menu or dashboard. Good thing at least the app is free, because it is without any practical use or value. It might be if you pay $80 plus per service per year to get the full “suite” and all the accoutrements, but you shouldn’t have to. This app is little more than an advertisement for more services.
Where are vehicle alerts!??
This new app is completely useless and deserves 0 stars. The most important functionality - vehicle alerts - is now missing. Whoever decided to remove this key feature is a short sighted imbecile. UI looks like a website designed by amateurs and the crippled, bland home screen displays no useful information. I am in disbelief that this garbage got approved and that Lexus moved from a multi-featured, modern looking application to this useless pile of ****. Absolutely shocking. What exactly am I paying for now? Ability to turn on my car for 10 minutes (worst remote start capabilities in the car industry), maintenance reminders and a way to schedule appointments with my dealer? Wow, how wonderful for an $85K car. Instead of trying to bring more business to your dealers, BRING BACK VEHICLE ALERTS. The most important feature of the old app was being notified in case windows/doors were left open or the car was left unlocked. What is the point of it now? Your developers should consider moving to fast food industry where they would shine flipping burgers. Shame on Lexus for releasing this embarrassing abomination.
Set up was awful
Setting up this app was horrible. At first, they tell you to press the SOS button, which I did and spoke to someone who told me the next time I get in the car to press the SOS then cancel and drive 15 minutes. Well I did that. Then I get a voicemail on my phone saying they are dispatching the police. I called them back and said there’s no emergency and that I’m just setting up my app. The representative said don’t worry about it. We won’t dispatch anyone. I get home 30 minutes later. Then the police comes to my house asking about the emergency. I said I don’t have an emergency and was just setting up the app and called Lexus to ensure they don’t dispatch anyone. The police asked for my ID and filed a report. I was so annoyed with Lexus and this stupid app. It’s my first time driving a Lexus and so far the experience has not been good. The dealer should of help set up the app, but they couldn’t wait to sell the car and didn’t explain anything. The instructions are awful, and customer representatives are clueless and give wrong information. Not happy with Lexus so far.
I have to change my rating. I wasn’t a fan of the new app. Once downloaded my remote capabilities ceased to exist. I could not communicate with the vehicle. It has been at the dealer for a week trying to fix the problems. The vehicle status only reports from the last time it worked back in August. Please return to the old format. In addition I appreciated that I had to enter a passcode to use the remote features. Thank you for working with the service team to resolve the issues with my remote starter. Picked up my car yesterday and I have function again. Looking forward to the upcoming updates. Hopefully you can fix the alert notifications to let us know the issue, ease of logging on, and reliability of commands, and the tracking, I don’t want data gathered on my driving to be a contingency of my using the app. I would like a choice. Thanks again.
Kind of only OK
I gave this 2 stars because it fulfills the most basic function of starting/stopping and locking/unlocking my car. It’s also helpful that it reflects the fuel level. However, anything beyond those things are extremely lackluster and honestly quite disappointing. Yes, I do receive notifications that something has “triggered an alert”, but I must ask time and time again: what has “triggered” the alert, Lexus? I’ve tried to tap the notification in hopes of the app telling me what exactly it is, I’ve also tried to go into the alerts screen within the app. It doesn’t say whether it was an unlocked door, or an open window, etc. I must physically go to my vehicle to find out what exactly triggered anything. I have never used the old app, only this version, but I wish this “new, updated” one offered more options and customization. It seems like they took away so many features leaving only the most basic functions that there’s not really a point to have such an app.
Great easy to use interface, but does not work
When I first bought my car at the beginning of this year, the app worked well. Fuel and distance data were always accurate, and communicating with my car took an acceptably long amount of time (acceptably long because with technology today, it definitely should be shorter, but it wasn’t overbearingly slow). Now, the app does not communicate with the car, and the fuel and distance data is stuck on half a tank and 300mi. The only thing that somewhat works is the previous trip data, which takes days to update. The odometer, fuel remaining, distance to empty remaining, and previously parked location do not work, along with the engine start and lock/unlock, rendering the app practically useless, unless you want to remember where you drove several days earlier. Fix the communication issues, both with data and commands, and the app would work as intended and be a great product. However, for now, I am thoroughly disappointed.
Disappointed. App is like a webpage trying to be an app. Lost functionality from old app. Harder to navigate. Color of app is basically all white and very boring and hard on the eyes. Biggest complaint is it’s simply missing functionality or harder to find info. There’s a picture of gas gauge and odometer in the example photos before downloading the app, but isn’t even present once downloaded. My car picture doesn’t show up either. The old app was an app. Plain and simple. This is trying to be too much. Good luck with this as I’m sure it was well intentioned, with good people working on the project, but the benchmark was missed is my eyes. I’ll keep using the old app until such time I’m forced to use the new one. Good luck guys and gals. I wouldn’t be as shocked if this app was General Motors in 2010 when this type of stuff was being developed for the first time in cars. But this is almost 2020. I wish you the best and hope you gather a focus group or gather more feedback to create an app worthy of the Lexus logo and brand.
New App ok but not better than Old App
I just renewed my subscription based on the old app (still installed) and downloaded the new one based on the “no longer supported” message. I agree with the other comments about the distance to empty being gone, which I found very very useful, and the countdown to engine stop. I also agree that while the UI is cleaner, it is boring. And what I don’t need is the app scoring my driving! Will likely hide/remove that card. That space could have been used for the vehicle status rather than having to tap on the vehicle image to see it. I rearranged the remaining cards but honestly could hide those too. I’m not convinced this new app is better than the old one. I rated it a 3 because it does work. I may not renew my subscription next year if the app isn’t updated to my satisfaction. I know, can’t please everyone but don’t remove useful features.
Not a fan
Signed up for this“service” to be able to start my car remotely. It’s been a struggle. It was over a week before they finally activated this paid monthly service. And that was only after two calls to their assistance line and a trip to the dealer to get it resolved. They said I needed this service to be able to use my key fob to start the car—- what? I need a subscription to use my key fob direly with the car. Wow. Just wow. This is something most car manufactures do for free now days. Back to this app—I keep trying to use it to start my car In This cold climate. And it keeps coming back with a failure. Restarted app. Restarted phone. No change. I like that it will show if window open but why can’t it close them? Seems kinda the feature a luxury car would have. This app is not reliable. I noticed there were other Lexus apps and was going to try them.
If you can avoid using this app I’d recommend you do so until the old app stops functioning. This is a poorly designed UX with essentially less functionality than the old app. You can find most functions if you hunt but it lacks the user friendliness of the old app. And exactly why do I have to “work” to find information? The style is bland and key indicators such as the green or red around the vehicle is simply missing. The bland “web page” style lacks any basic understanding of user design or interface. It’s very much a business app designed to make you struggle. How is the home screen a scroll in an app- that’s just literally ignorance of app design 101. Where are the miles to empty? The big buttons and great indicators? The colors? I’ll manage but this app did send my 80 year old mother into a tailspin as it lacks the obvious function of the Enform App. Fingers crossed they invest some developing time into building a real app.
Doesn’t work well
I just got new Lexus and start to use this app but it’s totally disappointed me. Firstly, I didn’t understand why Lexus Enform app not working with my new car as well as why this current app doesn’t have all functions that Lexus enform had it. Such as controlling windows, doors, etc. I tried to use Lexus app and it looks like working but not really productive way. For example, I start the engine and when I get in the car it stops itself right away. What’s the point this? Many things not effective with this app. Hopefully, the team can fix the issues or at least we can use to Lexus remote app accordingly.
Switching Vehicles & Vehicle Status
To help with some reviews left here, I’ve decided to give some pointers on features that are actually in the app but not currently obvious with the current way of accessing those features If you have more than one vehicle on your account, they are definitely located within the app but it’s hard for most people to figure out how to switch between them. To change to a different vehicle, you will need to select the name of the vehicle at the very top of the app which takes you to “My Garage”, then you will need to swipe the image of your vehicle left or right to change between all the vehicles on your account The vehicle status is actually available within the app by tapping the picture of the vehicle at the top of the app, however it should be made more obvious this feature exists by highlighting it and giving a tip after opening the app a couple times. Note: This review has been updated to include vehicle switching information
Much Improved From Early Days
When this new app first launched I rated it 3 stars because of the lack of smart watch capability and the fact that the vehicle alerts were not easily accessible like in the old app. Today I’m upping my rating to 5 stars because it appears the developers listened to our requests - they cleaned up the app interface and they recently added smart watch capability with my Apple Watch Series 5 (I’m sure it works with other series as well). The app also appears to work smoother and less clunky - changing between screens is much smoother now whereas at initial launch the transition between screens was similar to an old 486 computer with lagging and mixed graphics. I believe the Lexus app developers got this latest version right and I feel comfortable deleting the old Lexus Remote app to run on one single app. Thanks Lexus, appreciate you listening to all the feedback! For comparisons, in addition to using with my Apple Watch Series 5, I’m also using an iPhone XS.
BRING BACK THE NOTIFICATIONS
Although the old design was ugly and desperately needed an update, I prefer the old app. This new one looks very nice and modern but it doesn’t have the functionality and practicality of the old one. Apparently I left my window open last night (it was raining by the way) and I didn’t know until I logged on this morning to start the car and saw the little “1” on the car image. There’s no point in this app without those notifications because how am I supposed to know there’s something open/unlocked in the car if it doesn’t tell me? Unless I see a notification or need to start my car, I don’t casually check the app. Pleaseeeeee fix this!! P.S. the old app would show how many miles I had left in my gas tank. Why was that removed in the new one???
Yes. Lexus is very safe to use. This is based on our NLP (Natural language processing) analysis of over 2,568 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.2/5 . Justuseapp Safety Score for Lexus Is 46.7/100.
Yes. Lexus is a totally legit app. This conclusion was arrived at by running over 2,568 Lexus User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Lexus Is 46.7/100.
Lexus works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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