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by LKP80

I purchased 5 Explorer passes for our upcoming trip to San Diego. I double & triple checked that the things we wanted to do were available for the dates we were traveling before purchasing. The day I purchased, the Patriot Jet boat changed its opening from Apr 1 to Apr 15. Then the Hornblower Whale Watching tour that, I booked weeks in advance, canceled “due to unforeseen circumstances” and every other tour was full until Apr 11; so unable to rebook the tour. The iRide GoCar & Scooter say they only allow two vehicles out at a time (so 4 people max - 2 in each GoCar) when I asked if they could possibly do 2 cars + 1 scooter for a family of 5 they approved it because it was a weekday BUT said the driver of the scooter had to be 18. Their website says 15+ but the person said “only if an adult is WALKING alongside the scooter.” Seems strange. How slow are these scooters? Just really disappointed that every attraction advertised so far is unavailable. Like I said, I planned this over a month in advance and double checked everything. Things only changed after my purchase. Either their contracts aren’t very strong with their vendors or they’re doing something shady on the back end. Either way - buyer beware.

by Lwestbrook78

We bought a one day pass and made several reservations to use it the next day. One company went ahead and scanned it at the time of reservation, thereby activating it, so when we got to the first attraction we had scheduled the following day, it showed as expired. Customer service was incredibly unhelpful. We would not have bought a $70 pass at 10pm to use on one attraction that would have only been $17. They could see that it had only been “scanned” at one place. They absolutely refused to help us until they received confirmation from the attraction that we had not been there. However, the attraction is question was a ghost tour that was not open at 9am. We spent a ridiculous amount of our limited vacation time calling, three way calling, and basically pleading for help. We finally got ahold of someone at the tour, after burning a considerable amount of our day, to confirm we had not yet used a pass. By this point, we had missed a different reservation. I think the passes are a great plan, but I was very disappointed in the lack of help.

by Uarkgrad1996

We purchased the Go City pass for Vegas. The information on the Go pass was wrong for 3 attractions, which caused us to waste our time. We were denied use of the pass at two attractions…the Legends Show and the High Roller big wheel because those attractions changed their policy on how the pass could be used with no notice on their individual websites. Just found out when we showed up to use the pass and was denied. We purchased the 3 day pass for $189. We were able to use the pass at 5 attractions. However, if we had paid for those attractions rather than using the pass, we would have only spent $120. I sent an email to Go City after we were denied use at two attractions and asked for someone to contact me. 5 days later, I had to call Go City because no one has contacted me. The only thing Go City would do is give me a 10% refund….$18!!! That is it!! I will never use this Go City again!!!!