Contact GoTo Support

This is one of several apps I have to use for work and it is THE WORST app and website I have ever used in my life. My team constantly has problems with it, the UI looks horrible and is awful to use, 50% of the time only the app works, 50% of the time only the site works so we are always switching back and forth trying to make it work. Calls drop, half the time the audio doesn’t come through, the audio controls on the app are extremely limited and practically useless, sometimes the phone audio rings and sometimes it doesn’t, sometimes the call doesn’t even come through - we just receive a voicemail after the customer reported calling several times, no of which my team saw or heard come through. I have a brand new MacBook Pro, AirPods in great condition, and terrific wifi, and I do not experience these sorts of issues with any of the other app we use. It is truly the worst app I have ever used in my life. I think there are plenty of applications better than zoom, but I would pay money to use zoom over this. Unfortunately I have to use for my job. But if you have any in say in whether you use this app, I would highly recommend you choose literally anything else.

The app is full of bugs, but there’s no way to get any support. Not phone support. Not email support. Not even chat support. They have a chat bot, but it’s not a good one. So dev team, if you read this, the dialogs presented when there’s a server connection issue are incorrect. Says there’s no account, but it’s actually just a connection issue. Then when the connection is restored, there’s no way to turn on Do Not Disturb for the phone. It throws an error message saying there’s an error and to try again. Exiting an re-entering the app doesn’t fix it, nor does quit and restart.

Ever since updating the app no longer works on my iPhone. Calls ring once then I get a notification stating that there was an error with the incoming call and to tap the notification to resolve it, but that doesn’t take me anywhere. The calls screen is now also stuck loading or freezes on the loading circle so I cannot see any inbound or outbound calls.