LabFly app not working? crashes or has problems?

LabFly Status

Last Updated on 2024-05-23 by My Personal Health Records Express Inc.

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8 User reports:
App has problems

User reports 8

⚠️ Most reported problems ⚠️

Not working

40.0%

Connection

30.0%

Something else

20.0%

Crashes

10.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of LabFly Problems 😠👌🔥

- Uploading insurance card images on the app can result in dead ends and force-quitting the app.

- Electronic lab orders are not recognized by the app.

- The app freezes when trying to input insurance information for a new profile.

- The experience with LabFly and Northwell was a nightmare for one user, with an aggressive and abusive technician and a leaky sample.

2 Reported Issues: 😵🆘🛟🚨📢

Laura Runco

2023-07-17

Booked a home draw for my mom for 7/18. No confirmation on app. I don’t know if someone is coming or not. Credit card was charged.

Emanuel Defreitas

2023-03-05

Trying to book a blood drawing for Monday or Tuesday in Jericho and it’s telling me server error since Friday.

Showing 1-2 of 2

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Common LabFly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LabFly app on iOS and Android devices. Solve all LabFly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LabFly iPhone Issues and Solutions

LabFly iOS app crashes, not working, errors
LabFly iOS app network issues
LabFly on iOS has black/white screen

LabFly Android App Issues and Solutions

LabFly has errors/crashing/not working
LabFly server network connectivity issues
LabFly has black screen

LabFly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LabFly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LabFly app crashes or not working on Iphone (iOS):

Close and restart the LabFly app on iPhone
Update LabFly app to the Latest Version for iOS
Uninstall and reinstall LabFly iPhone app
Update your iPhone to the latest iOS version

Fix LabFly on iPhone unable to connect to server/internet connection issues::

To resolve LabFly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LabFly black/white screen (blank screen) on iPhone:

Follow the LabFly iOS app troubleshooting guide Here →

LabFly Android App Issues and Solutions

Fix LabFly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LabFly app issues:

Force Stop the LabFly App
1. On android, goto "Settings" » click LabFly app. » click "Force Stop".

Update LabFly to the latest version on PlayStore

Clear LabFly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LabFly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LabFly.

Fix LabFly unable to contact server/ LabFly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LabFly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LabFly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LabFly on android.

Solve LabFly black/white screens issue on Android:

Follow the LabFly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at My Personal Health Records Express Inc., developers of LabFly.

Verified email

Contact e-Mail: [email protected]

About this app

To redeem, promo code must be entered to receive the discount off your first blood draw. Best of all, we come to you at work or home for privacy and maximum convenience.  Use promo code MyLabFly when booking to receive 25% off. Simply download LabFly to schedule your next blood draw appointment at a time that fits into your day. For questions, please call Client Services at (516) 719-1100 or email this app@northwell. edu.  *Limited-time offer. If you are homebound, the fees for having a blood draw may be covered by your insurer. this app by Northwell Health Labs is an easy-to-use mobile app that brings our lab experts to you. For questions, please contact us at (516) 719-1082. Discount is applied to the convenience fee only. Now through March 31, 2020.