LabFly Reviews

by Bmerc88

I downloaded LabFly to get my test results which it worked for. But then I needed to book a home draw for my son, I called Northwell and was told it had to be done in LabFly not over the phone and I could create a profile for him under my account. So I put in all his information and hit submit when it comes time to put in insurance info and it freezes. Repeated the process 3 times, doesn’t work. I called and was told that I had to email this app for help. I got a very quick response and the support tech was amazing. He basically logged into my account and got all the info in for me so I could book the appointment. I proceed to schedule his appointment except when I go to pay it freezes and it’s not accepting payment at this time. So I call the tech back and he logged in for me and booked it, I emailed him the prescription and then he took the payment info. The Northwell techs came and were amazing but we noticed his DOB was wrong on the paper work. 1 months difference. So I go to update his profile and that doesn’t work. Every time you try to change the date it goes back to March 2004. So I email this app and no response for 3 days. And LabFly still doesn’t work to allow me to update his DOB myself. Super frustrate experience with LabFly . Great support techs and the nurse who took his blood was amazing but LabFly is a dumpster fire.

by Liv GN

The entire process with this app and northwell has been a complete nightmare. The technician who did our test should never be allowed to conduct these tests. She was aggressive, and abusive. She caused my daughter's nose to start bleeding and gave me the worst headache that lasted 24 hours. Then to top the experience off the lab never even processed my test and didn’t notify me either - apparently the sample was “leaky” whatever that means. Avoid this app / north well at all costs.

by Worx

I called to make an appointment and was told I had to use LabFly. I installed LabFly , input all my information, attached an image of my insurance card and LabFly froze. Had to force quit LabFly and start over - nothing was saved. Tried this 5 times and had the same result. Called for technical assistance which was absolutely useless. Try again Northwell or find a new developer.

by 23698652224790098652115790

Keeps telling me I have an incorrect password pattern despite adding the appropriate modifications (number, special character, etc.)

by Jny8946

App for the wealthy

by TashTish

As mentioned, the service is outstanding. LabFly interface, not so much: Uploading insurance card images results in many dead ends you can get out from only by force-quitting LabFly . Electronic lab orders are not recognized by LabFly either. For shame, Docs, shooting rabbits with an elephant gun….

by Gram2585

Elsa was very punctual and totally professional. It was so easy and pleasant to get the blood work completed. I totally appreciate all those people, just like Elsa, that continue to go out there and serve people in so many capacities.
Thank you very much for your service. I would not hesitate to recommend or use this app again in the future.