Contact Survey Junkie Support
Published by Survey Junkie on 2023-12-15 About: Welcome to Survey Junkie, where incentives and influence meet to create a better
tomorrow. Survey Junkie is an online community with over 11 million members
dedicated to making your voice heard.
How to Contact Survey Junkie Customer Service/Support
Listed below are our top recommendations on how to get in contact with Survey Junkie. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Survey Junkie. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Survey Junkie
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Reported Issues: 30 Comments
By Shirley LeBano
7 months agoWhy have I been blocked? Several of your surveys comes up with Error numbers, so I just go to another. I don't know what I did to be blocked. It must be problems with your webisite. This has been happening for weeks, now you block me? I think you need to work on your webiste, apparently it has been happning to other people also. How can I contact cusotmer suport if I cannot access yhour weibsite?
By Mustafa
8 months agohi Cloudflare Ray ID: 7f6f9920fc7f26e0 my attempt is blocked. please help me so I can reach the site many thanks
By Miriam Kasper
1 year agoToday,4/19/23,I redeemed my points for a $20. Visa gift card. Gave the verification code, was approved and then, for some reason, after my code was accepted, and too me that I was free to use my gift card, I was sent another code to verify and COULD NOT GET Back to Survey junkie to give my code for a 3rd time. So, therefore it is in midair Somewhere . Please correct as nd let me please use the fruits of my efforts. As far S I am concerned, you are the only ones to have benefited v GRT on this. a please prove me otherwise. TY
By Lora
1 year agoTrying to cash out my balance on my account I get a message from them saying they need W9 I sent it to them. Asking for a confirmation that they received it. They never got back to me saying they received it. Still waiting for the money from my account to be released.
By Queen Queen
2 years agoMy payment has been on hold and now they are asking me to complete survey which none is coming up again because I have finished the ones on my dashboard ...please you guyz should reach out to me on my mail(kayceeq61@redacted)or mobile(+2348035120465,because I worked so much for my first payment and now is on hold please reach out to me thanks
By phyllis dodge
2 years agoI am waiting on verification call. I want to redeem my points. I have been in call que but noone has called. Please call me. or email me what i need to do.
By william burnie
2 years agocan't cash in my points
By Debbie770
2 years agoSo get this right, I started doing the survey junkie stuff, spent like a month to complete the cash out requirements(the cash out requirements involves completing surveys, referrals, referral commission and one other thing and you have to complete all before you can cash out your first payment) I managed to do everything right then after I completed all I requested to cash out my earnings, they scheduled my payment for ending of April(in my mind I was like maybe this thing is not scam after all). On April 5 they put my payment on hold saying I'm an inadequate user and I should be referring 2 people and completing 2 surveys DAILY until my scheduled date before I'll be able to get any payment. How am I suddenly an inadequate user after struggling to complete the cash out requirements and doing all that, now for me to get my payment for my hard work I'm an inadequate user? When I was referring people and completing surveys I wasn't considered an inadequate user. And I had already put all my hope on the payment I was going to receive all for them to tell me I'm an inadequate user.Please don't waste your time on survey junkie, it's a lot of time and effort referring people and at the end of the day you won't get your payment, it's just a scam to help them cash out.
By john cawley
2 years agoI was about to redeem 5000 points and I was given 500 bonus points before I do so. Now I can not redeem the points as it is over the 5100 mark. Can you please help me? Thank You
By kathleen clark
2 years agoI have 1699 points and i have been trying to redeam them for almost a week to get my money $16.99 transfered to my bank account and it keeps giving me errors for all kinds of things. I transfered two other times with no problem, but now i can't seem to get my money
By Lisa Lujan
2 years agoCan't redem points it says having error submitting the points
By Margaret Johnson
2 years agoI wish I had read the reviews prior to me wasting my time completing surveys. I understand now that SURVEY JUNKIE IS A SCAM. I had rave reviews until January 7 2022. That's how long I've been waiting for a response to verify my ID so I can redeem points. Maybe Better Business Bureau can help.
By Cindy Garner
2 years agoI having been trying to redeem my points to my bank and it keeps saying, the code is incorrect, I have done this several times over the pasted few days, I have been doing surveys for a long time and have never had this problem, can someone please help me with this? Thank you.
By Melissa schermerhorn
2 years agoHi yes I can't cash out I don't understand why I can't cash out I did everything they wanted me to do I just don't understand can someone please help me with my account please it's very important to me
By Kenneth L Palmer
2 years agoTrying to do a redemption but system says I must speak to a person for verification even though I have been doing inline verification and cash outs for over a year. Has the process changed? I entered the phone queue as instructed for 3 days and have not heard back. So what's up?
By William robinette
2 years agoI was supposd to recieve a payment oct 31st and never got it still is pending have gave nothing but good reviews and did everything correct if not made right with me i will have all the ppl i have got using this to stop they waiting to see if i get anything before continuing thanks.
By Doris lockhart
2 years agoI have not get paid for 40 dollars in2020 and now 25 dollars where you sent the code and No where to put it . Now I out 65 dollars and that is wrong. I need net my money otherwise I would not do surveys so please send it to me.
By Linda Bolduc
2 years agoI have tried to redeem my points for at least 2 weeks. I have almost $50 owed to me. I have contacted customer support many times by email, by phone, by live chat, which by the way wanted me to pay using my credit card to talk to an expert. The time I have spent taking the surveys, trying to get my money has been so far a total waste of time and energy. Is there anyone who has any information that can help me resolve this? I spent a lot of time taking the surveys because I need the money.
By melissa ball
2 years agoI want my account terminated and this app doesn't help to do that.
By Colten Riddle
2 years agoI need help changing my phone number to receive rewards.
By Ntombi
2 years agoI suppose to got paid on 28 August 2021 but still now I did not get my payment what must I do.
By Robert Ribikauskas
2 years agoOK now that I've sent you your form [TWICE]. So now when ARE YOU GOING TO reopen your redemption.. JUST IN CASE I’VE SEND YOU ANOTHER COPY this makes three [3] . God only know what you’re doing with them cause you sure aren’t processing them. Do you even bother to read it It seems that it only took a few seconds for you to block me…. And so far it’s taken you people well over two [2] days and counting. As it took you guys over 24 hours for you guys to even get back to even tell me what in the hell you’re wanted. And now it’s yet another day has gone by and you still haven’t done anything to reopen my redemption. I’ve already spend two [2] FULL days in you CALL QUEUE and still NO ONE HAS BOTHERED TO CALLED So now how long do I have to wait for you guys to unblock me. I’ve already sent you the W9 you wanted [08-24-2021 at 8:30 PST] it’s now over 8 hours later and still my account is not unblocked [08-24-2021 7:58 EST] I hope I don’t have to wait as long as it took you to tell me that I needed to fill out this form. Somebody SHOULD HAVE CALLED ME YESTERDAY. AFTER BEING IN THE CALL QUEUE THE ENTIRE [AUG 23, 2021] DAY WITH OUT A CALL. EXTREMELY POOR CUSTOMER SERVICE.
By ianculescu ciprian
2 years agoError 1020 Ray ID: 66e808b40e2f5364 • 2021-07-14 04:33:37 UTC Access denied What happened? This website is using a security service to protect itself from online attacks. Cloudflare Ray ID: 66e808b40e2f5364 • Your IP: 92.80.200.33 • Performance & security by Cloudflare What the fuck is this? What attack? Is it me or you deny romanians from opening your website? Sounds like racism to me.
By Kristyn Schlenk
2 years agoI received this message from Survey Junkie when trying to redeem my $20.56... We couldn't complete your verification online. You must speak with our support team over the phone to complete this process. Click below to be placed in the call quene. They have yet to call me. I've been a loyal customer of theirs for about a year or more, so I hope this gets resolved soon.
By Sonja Hemphill
2 years agoI had another problem today I completed a survey again and it told me you complete 100% of the survey when it got to the main part it didnt pay me this is a continuing problem
By Sonja Hemphill
2 years agoI just did a survey that was about alcohol and different kinds of drinks I completed the survey and I already had 4.97 worth of points and as soon as I finished the survey it told me thank you and you will be re directed and they did not pay me for it and this is the second time that I was done like this.
By Jacques Grenier
2 years agoHi, i'd problem with the cumputer so, i changed for new account.The last email box, not sure exactly but suppose to being , the one seing up here or jacquesgrenier975@redacted and changed for jacquesgrenier08@redacted
By loooooosooooo
Will Restrict Your Account Without Warning
These people are ridiculous. I’ve used them on and off over the years and they’ve gotten worse and worse. Twice they have restricted my account. I fought to get it back the first time because it was $30 on there, if you take these surveys you know how much effort that took to accumulate. After two weeks of back and forth they gave me my account back with little to no reasoning for the restriction and THEN I couldn’t cash out for 72 hours or some arbitrary deadline. I finally did and set the app aside for a while out of frustration. I went on there periodically over the last few weeks but after doing survey after survey and being cheated out of my points I gave up. (Cheating meaning I spend 30 min getting to the end of the survey, after answering in great detail to numerous questions, they acknowledge and thank me ask my demo info and then the screen refreshes and says I didn’t qualify and they give me the 2 or 3 pity points) Today I am setting up a new laptop so I go to log into my survey junkie account and it’s restricted again. There’s $5 on there I won’t bother fighting about. Don’t waste your time, it will seem nice the first few days but after your first cash out be prepared for shady surveys stealing your time and then eventually locking your out of your account and not compensating you.
By ExperientialDesigner
Not really worth your time
The points versus time spent is ridiculous. 1 point equals 1 cent. Some surveys pays 20 points for 5 minutes spent filling out the survey. That’s 20 cents for 5 minutes of work or $6 an hour. Sometimes you spend 20 minutes filling out a survey and then you’re suddenly not qualified to take the survey. SurveyJunkie of course awards you 2 points for wasting your time if the system catches it. If not you get nada. Anyway that’s 2 cents for 20 minutes or $0.06 an hour. This has happened to me on multiple occasions. I have contacted their support but received a bunch of standard copy/paste nonsense back. Now, I know that this is not a job. However, I believe that people should be receiving a fair pay for the service they provide SurveyJunkie and the survey companies they represent. Furthermore, you are actually required to file taxes on the cash or gift certificates you receive from SurveyJunkie - not necessarily pay taxes but file that you have earned “Other income.” That means that you have to spend additional time filling out your taxes. Keep that in mind before signing up because it will be considered tax fraud if you don’t. Remember, SurveyJunkie and the companies they represent are for-profit companies - meaning they are in it for their own profit. Not paying you for doing work for them should be considered a scam.
By LearnByExperience
Stick with the website!
APP PROBLEMS- You'll lose money using the app. If you plan to specifically use this app on your phone, be aware that certain surveys will require you to complete them in landscape mode. You can be halfway done with a survey in portrait mode using the app and be suddenly required to continue in landscape mode. Unfortunately, this app does not support landscape mode and you'll be forced to exit the app and forfeit the survey points you were about to collect. The website gives you no such problem. This app occasionally times out mid survey. I have experienced the same thing on the website, but unlike the app you're able to refresh the page and continue the survey. If it happens while using the app, you have no option to refresh the survey. You'll have to exit the survey and walk away from any money you were about to collect. REDEMPTION PROBLEMS- If you took the time to read this, do yourself a favor and cash out on the website and only through PayPal. I've cashed out through PayPal and had no issues whatsoever. However, I know plenty of people who've all had issues WITH EVERY SINGLE OTHER METHOD OF REDEMPTION. I've cashed out $50 as of the time of this review.
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