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Contact Zap Surveys Support


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Headquarters: Newcastle, Newcastle upon Tyne, United Kingdom.



Zap Surveys Customer Service 👿🤬😡😠💢😤

Zap Surveys - Earn Easy Money Contact Information

Listed below are our top recommendations on how to get in contact with Zap Surveys - Earn Easy Money. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Zap Surveys - Earn Easy Money. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Apps that Pay, LLC



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Zap Surveys Website

Privacy Policy: https://www.zapsurveys.com/privacy-policy.html

Developer: Zap Surveys, LLC


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Read 47 Customer Service Reviews 😭😔💔

4.4 out of 5
Sunny
2024-08-16

I withdraw from my account through a PayPal account and up till now I haven’t receive my 20$ dollar yet can someone do something about this we work so hard to get to that point

Jessica Moore
2022-03-28

I have not received a response back. I have emailed you guys multiple times about why I haven’t received my pay out. Please reach back to me as soon as you can. thank you.

Kaylee Cole
2022-03-22

Why haven’t I gotten my payment and nobody’s been contacting me back it’s been 3 months now and I haven’t gotten my payment keeps saying pending I just want my money never had no issues at all with Zap Surveys until now I just want my money !!????

Abdulmannan
2022-03-09

Good day, I request for cash out via Amazon on Monday morning 07/03/2022 but yet to see my gift card. I plead that the gift card should be send to my email/ abdulmananaminu2019@redacted. Thanks in anticipation

Ademoh Musari
2022-03-07

I made an Amazon gift card cash out request of $40 a week ago but I'm still yet to receive my Amazon gift card please you have to really help me out so I recieve my gift card as soon as possible thank you zap surveys as you put effort to help me get my gift card

Catherine Lee Ali
2022-03-04

Zap surveys, please stop playing games and send my $51.31 to my paypal account.

Vance Glaser
2022-02-21

I am waiting for my cash out visa card. My address is 5827 Cargill Las Vegas Nevada, 89110. My phone number is 702-756-7978. It’s been more than the two days it’s been about six so if someone can contact me I would appreciate that.

Elayna Bartell
2022-01-31

When I signed up for zap surveys I didn't have a payout account when I finally set one up I did it in another email address so it's my fault but my problem is I hit more options and the money disappeared. I have no idea where it went I'm worried that I won't get it. I have contacted zap and hopefully they can help me. It took me a couple of months to get to $26. Please zap help me out.

Nicole Bach
2021-12-06

I cashed out for $25 Visa card and zap surveys says they emailed my reward and I still haven’t received it

Bore Frank
2021-10-25

I made my withdrawal $25 some 10 days ago to my Paypal account borefrank704@redacted but still haven't received any amount, what's the matter?

Ronnie
2021-08-11

Cashout twice almost a week ago still haven't received any payments seems like a scam to me

Craig Fleming
2021-07-14

Finely reached point to get cash out $25.13 never got email or cash rang PayPal they said no payment went in to my account zap surveys is waste of time don’t bother with it don’t know how people can do this to other people

Gary
2021-06-22

Hi everyone I have 84.00 pending and zap surveys won’t resend me the email so I can cash out

Mary
2021-06-09

I also cashed out from zap for 25.00 and did not receive a payment. I emailed zap many times did not receive any payment or a response either. I emailed them letting them know that I am going to file a complaint against them for fraud and non payment. So everyone be aware that it is obviously a scam and everyone needs to contact better business bureau and PayPal.because these scammers are using PayPal to collect the money on all our behalf

Maryann Bellantonio
2021-06-04

Trying to cash out my money for 2 weeks. STILL Waiting. Getting really angry here. Never had this problem with them before.

John
2021-06-03

Haven’t been paid and cashed out 6 days ago, pathetic way to do people who are good people.

John Alex
2021-04-15

I made a withdrawal on April 13 2021 using visa and I haven't seen my gift card yet. Please can you help me check what the problem is?

William Richard
2021-03-24

After all my effort to have 26.13$ on zap and i applied for withdrawal of $26.13 yesterday but zap only paid 0.01$ in my paypal account , It is unfair . pls try to resolve this issue and send me my full payment.

Smith Rox
2021-03-22

Pls, I applied for withdrawal of $27.13 but zap paid $0.01instead of $27.13, pls try to resolve this issue.

Roy Jefferson
2021-03-21

I made a withdrawal request of $25 and I received $0.01 I sent a mail but did not get a refund please I spent a whole 3 months before reaching that amount, I need a refund please.

Smith Rox
2021-03-20

i applied for withdrawal of $27.13 but zap paid $0.01 into my PayPal mail instead of $27.13 , pls kindly help me to resolve this problem

Fatima
2021-03-15

I made a cash out via my email "rfateme@redacted" but unfortunately the account was disabled and I can not be able to receive message from the account so I will like to received my cash via email "hanighamoushi@redacted" I will be grateful if my request is considered. Thanks!

Abraham Smith
2021-02-16

I made a cash out via my PayPal email "shuaibumuhammadbello8@redacted" but unfortunately the account was disabled and I can not be able to receive message from the account so I will like to received my cash via this PayPal email "hafsatjere111@redacted" I will be grateful if my request is considered. Thanks!

Narmel Dees
2021-01-25

I have $62.42 and you guys is not giving me my money from pay pal Put in a lot of time in high effort in this so can I please get my money

Ajibade Bukayo
2020-12-21

I appliedl for withdrawal of 28.53$ but I received the payment of 0.01$ in my PayPal mail.

Kathyxx
2020-12-19

I downloaded this app a long time ago. I stopped using it for a while but have been doing surveys lately. The app is sort of glitchy. It sometimes won't log me in or it takes a while or other times logs me in fast and I made 38 cents but didn't get added to my account at all .

Armie
2020-12-15

I cannot log in back when I was doing survey it logged me out I’m very disappointed that I cannot log in back to my account. Please let me know what to do to get back to my account

Maria Gingerelli
2020-12-11

I had over $18 in my account and I was a couple days away from an additional three cents app where I would earn $.75… I couldn’t sign in to Zap Surveys my Facebook and now I have zero very disappointing

Daniel Palfrey
2020-11-30

Haven’t received cash out

Bj Walsh
2020-11-30

I've been waiting for over two weeks for my payment,tried contacting them over a dozen times and have yet to hear back from them.

Karla
2020-11-15

I cashed out at $35 and I have not received my payment. It’s been more than 2-3 business days and I have contacted support which has not answered. I’ve spent so much of my time on this app and I want my money.

Mya
2020-11-14

Made 25.00 in three days. But three weeks later still waiting. Writing almost daily state they can't send because of email issue. Sent request from PayPal. No response.

Melissa Wells
2020-11-13

So I cashed out on 11/03/20 for a $25.00 amazon gift card and still have not received it. I’ve contacted zap surveys through email and through their support on there app and I get NO response! Really upset about this and don’t understand what’s going on!

Victoria
2020-11-03

app is a scam.put in work and made $27 cash out on paypal and never received & no one responds to emails. DONT. WASTE. YOUR. TIME.

Lena Collins
2020-11-01

I'm very late on a payment and am waiting on a reply but please be sure to contact me back on collinslena32@redacted

Karen
2020-10-26

Cashed out 25$. Received email it was processing to my PayPal(same email) NEVER. Received the 25$. Sent several emails to customer service. No response. Sent messages on Facebook. . No response.

Brandon
2020-09-14

I recently cashed out via PayPal over three days ago and still haven’t received payment. Every email I send them never gets responded to so I’m starting to think they scammed me.

Iwana Barringer Fields
2020-09-12

I did not receive my money. Please update

J.E.F
2020-09-10

I also have tried to cash out my $25 using PayPal and I got a message saying that the email that I use for PayPal was not the same email as what I used for the Zap Surveys and no one has gotten back to me and it’s been over two weeks and I just keep on getting emails saying someone’s going to look at it within two days. I feel like this is a scam on some level and if anyone else is actually getting their money please let me know.

Andreia Alexander
2020-09-07

I have not received my money yet on my card ,it’s been days

Caitlin Chase
2020-09-06

I have $30 and change and for the last 5 days the app has indicated it’s experiencing issue; I’ve tried the retry option and the contact customer support which says email service is not available at this time. I can’t seem to locate a a contact.

Susan Richard
2020-09-04

I had $10 and change accumulated and I just went into the app and it says I have zero what happened to my $10 and change please correct that!!! Please let me know what you’re going to do to fix it thank you

Kenneth Johnson
2020-08-23

I just got finished amount of $25 in a shiny took my PayPal is not coming through

Sourav
2020-08-09

I am trying to login into my account but it’s not letting me. I have uninstalled & reinstalled it but same thing. It says failed to connect to server. Please fix this issue urgently & update me.

It doesn’t make CENTS if you want to make money $$$

2022-04-28

by SpideyBitez

They lure you in with a big bonus of about $6, you think cashing out won’t take long. Min is $25. I was unemployed and gave it a shot. Most surveys make you take 2-5 minutes worth of questions before deciding if you don’t qualify and send you bouncing around. And half the time they pay you that 1-5 cent for your time, from a survey saying it paid 35 cents for 10 minutes. Original survey you clicked on will say 40 cents for 8 minutes but you click on it and it ends up taking you about 25 minutes to complete it and if you leave, they won’t pay you. Lots of issues where my app would crash too and I lost payment. It is like slave labor. Took me over 2 months to reach $25 and by that time I was so tired of this app! And near the end I finished a survey completely, in it’s entirety, and they never paid me the 40 cents for it. They did get back to be but they made me wait a few days and their response on what they wanted from me confused me and was not worth the hassle. Besides in that time I requested to cash out so I could get rid of this app as soon as possible. I’ve done surveys before. This is the worst one I’ve actually used and not deleted the first day. Gave 2 stars because I seen so many issues with cashing out and that was smooth for me, so I was pleasantly surprised.

Inconsistent Redemption After Survey

2022-05-05

by Natster781

I’ve been pushing this concern to the side for quite a while now, but after my experience with Review Robbin (one of the survey sites frequently used in this app) just prior to writing this now, enough is enough. Collecting 2-cent rewards has been no problem to bring up my balance but that’s because of how often I run into issues with your surveys or am disqualified after basically completing an ENTIRE SURVEY, just as I had now with Review Robbin. I was just in a 9 minute survey worth like 6 cents or something (which, come on. That’s a pitiful and pathetic amount for someone’s time), everything seemed fine. Then I get the final screen and it says I received 2 CENTS. What??

Don’t get me started on Sample Cube surveys. All those do is loop to another survey when you’re disqualified. What happened to my 2 cents for not qualifying?? No I do not want to continue to a new survey. Just give me my pity disqualification change so I can choose where to go next. Honestly it’s nerve wracking especially when this app used to be pretty good. I might delete the app after my next $25 redemption (which come on. When you’re making 2cents practically every survey that’s a ridiculous benchmark) because I’m too far in. Extremely disappointed and I really hope you actually care and crack down on these awful surveys.

Missing funds from account

2022-05-12

by Dsolicito13

Theres some kind of glitch or criminal activity going on with this app/company. I have had money stolen from my account a couple of times in the last week. They corrected the first one when I was able to show proof. I have proof of the second time but they’re customer service people are ignoring me. They will not respond to any emails. I have everything tied out to the penny but they won’t even hear it. I’m adding this to my review in hopes someone will decide to respond and actually do something. They way they have responded or lack there of to this issue, leads me to believe someone is messing with peoples accounts. I’ve requested the stolen money back multiple times and no response. They need to work on their customer service. I have not had an issue until now. This whole experience with money vanishing from my account is making me consider deleting after I get to my next $25. It’s unethical what’s being done by this company. I was loving the app until all these recent issues arose. Hopefully they can get to the bottom of it and correct the issue. Be careful and make sure you keep track of your account. Otherwise, that’s how they get you when they think your not paying attention.


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