NovoDocu app not working? crashes or has problems?

NovoDocu Status

Published by Novoferm GmbH

Schnelle Hilfe auf der Baustelle, im Beratungsgespräch oder der bei
Planung Einführungstext: Sie sind Monteur und benötigen schnelle Hilfe auf
der Baustelle durch Zugriff auf Montageanleitungen, Videos und
Anschlusspläne? Sie sind Verkäufer und benötigen schnelle Hilfe im
Beratungsgespräch oder auf einer Messe durch Zugriff auf Verkaufsunterlagen,
Produktinformationen und Verkaufsargumente? Sie sind Architekt oder P.

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Common NovoDocu Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NovoDocu app on iOS and Android devices. Solve all NovoDocu app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NovoDocu iPhone Issues and Solutions

NovoDocu iOS app crashes, not working, errors
NovoDocu iOS app network issues
NovoDocu on iOS has black/white screen

NovoDocu Android App Issues and Solutions

NovoDocu has errors/crashing/not working
NovoDocu server network connectivity issues
NovoDocu has black screen

NovoDocu iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NovoDocu app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NovoDocu app crashes or not working on Iphone (iOS):

Close and restart the NovoDocu app on iPhone
Update NovoDocu app to the Latest Version for iOS
Uninstall and reinstall NovoDocu iPhone app
Update your iPhone to the latest iOS version

Fix NovoDocu on iPhone unable to connect to server/internet connection issues::

To resolve NovoDocu network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NovoDocu black/white screen (blank screen) on iPhone:

Follow the NovoDocu iOS app troubleshooting guide Here →

NovoDocu Android App Issues and Solutions

Fix NovoDocu not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NovoDocu app issues:

Force Stop the NovoDocu App
1. On android, goto "Settings" » click NovoDocu app. » click "Force Stop".

Update NovoDocu to the latest version on PlayStore

Clear NovoDocu App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NovoDocu app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NovoDocu.

Fix NovoDocu unable to contact server/ NovoDocu internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NovoDocu » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NovoDocu » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NovoDocu on android.

Solve NovoDocu black/white screens issue on Android:

Follow the NovoDocu android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Novoferm GmbH, developers of NovoDocu.

100% Contact Match

Developer: Beyond Media GmbH

E-Mail: [email protected]

Website: Visit NovoDocu Website

About this app

Hierdurch wollen wir Sie auch unterwegs, wenn Sie gerade nicht am PC sitzen, bei Ihrer täglichen Arbeit unterstützen – ganz egal ob auf der Baustelle, im Kundengespräch oder auf einer Messe. Dokumente zu ausgewählten Tür-Ausstattungen unserer Partner GEZE, dormakaba und ECO Schulte. Die deutschsprachige App ist kostenlos hier im Store erhältlich. Montageanleitungen, Videos und Anschlusspläne? Verkaufsunterlagen, Produktinformationen und Verkaufsargumente? Mit nur wenigen Klicks finden Sie Ihr gewünschtes Dokument – einfach und jederzeit – mit Ihrem SmartPhone oder Tablet!