Prologue app not working? crashes or has problems?

Prologue Status

Published by Lachlan Charlick on 2023-12-15

The original & best audiobook app for Plex. LISTEN ANYWHERE • Stream your
audiobook collection from anywhere in the world • Never lose your place:
Prologue remembers playback position across all your audiobooks, synced via
iCloud MANAGE • Download books for playing any time, even when offline* •
Organise audiobooks into collections* • Bookmarks • Listening history •
Reading list ADVANCED PLAYBACK • Variable .

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Common dislikes about Prologue app

- Sometimes one track in the book won't play

- Cannot figure out how to make collections for books

Have a Problem with Prologue? Report Issue

Common Prologue Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Prologue app on iOS and Android devices. Solve all Prologue app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Prologue iPhone Issues and Solutions

Prologue iOS app crashes, not working, errors
Prologue iOS app network issues
Prologue on iOS has black/white screen

Prologue Android App Issues and Solutions

Prologue has errors/crashing/not working
Prologue server network connectivity issues
Prologue has black screen

Prologue iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Prologue app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Prologue app crashes or not working on Iphone (iOS):

Close and restart the Prologue app on iPhone
Update Prologue app to the Latest Version for iOS
Uninstall and reinstall Prologue iPhone app
Update your iPhone to the latest iOS version

Fix Prologue on iPhone unable to connect to server/internet connection issues::

To resolve Prologue network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Prologue black/white screen (blank screen) on iPhone:

Follow the Prologue iOS app troubleshooting guide Here →

Prologue Android App Issues and Solutions

Fix Prologue not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Prologue app issues:

Force Stop the Prologue App
1. On android, goto "Settings" » click Prologue app. » click "Force Stop".

Update Prologue to the latest version on PlayStore

Clear Prologue App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Prologue app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Prologue.

Fix Prologue unable to contact server/ Prologue internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Prologue » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Prologue » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Prologue on android.

Solve Prologue black/white screens issue on Android:

Follow the Prologue android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lachlan Charlick, developers of Prologue.

10% Contact Match

Developer: NovaSoft Interactive

E-Mail: [email protected]

Website: Visit Prologue Website