EY TaxChat Reviews

EY TaxChat Reviews

Published by on 2026-04-24

🏷️ About: EY TaxChat is an on-demand, mobile tax preparation service that connects you with an EY tax advisor in an easy-to-use, online environment, making the filing of your tax return simple, fast and reliable. Accessible anytime, anywhere , EY TaxChat combines convenience with a professional tax preparation service in a secure digital environment.


       


Overall Customer Experience 😎


🤬 Negative experience
66.2%

😎 Positive experience
33.8%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 20 combined software reviews.

Is EY TaxChat Safe?
EY TaxChat appears generally safe, but use with caution.
33.8/100

  Safety Analysis »»

Is EY TaxChat Legit?
EY TaxChat appears legitimate, though exercise caution.
33.8/100



Read 9 Customer Service Reviews 😠💢

4.1 out of 5
Login process is very cumbersome

The login process is so cumbersome. It’s obvious that EYTaxChat is just a website wrapped in an app. Not a great app experience either. Please use faceid or touchid.

Total piece of garbage

How can I trust a company to do my taxes that can’t even execute a quality app? EYTaxChat is so buggy and has gotten zero attention or investment. It freezes, it tells me wrong information, it tells me I haven’t paid when I have— I constantly have to ping humans for help with it, so what’s the point of being able to do your taxes on an app? EY doesn’t seem to care, everyone still has to do their taxes, and they still get paid. Be prepared for frustration.

Log in and chat

Do not work. Basic functionality that can’t be done on EYTaxChat . Do better.

Great experience!

The tool was easy to understand and to use. Liked that I could just snap a photo of my information and it would upload to EYTaxChat . Also liked the chat feature. It was a painless process to talk with my preparer.

Happy with the service

I was very happy with my experience working with EY TaxChat. They asked good questions to make sure my return was prepared accurately and were available when I had questions once it was done. I would use the service again. Thank you!

Enjoyed my experience

Enjoyed my experience with EY TaxChat. They were efficient in getting the information they needed from me. Everything was well organized and the process went smoothly.

Makes filing taxes easy

I had a great experience with something I usually dread. I’ve been using TaxChat for over 3 years and would 100% recommend to friends and family.

Fantastic tax support!

I found the experience working with EY tax chat to be fantastic. I worked with a traditional accounting firm in the past and was hesitant but they made it faster and more importantly easier for me. Two thumbs up!

Great experience

I dread doing my taxes but they made it as painless as can be.



Is EY TaxChat Safe? 🙏

EY TaxChat appears generally safe, but use with caution. JustUseApp Safety Score for EY TaxChat is 33.8/100.
This assessment is based on our NLP analysis of 20 user reviews. Combined with the app store average rating of 4.1/5.

Safety Analysis

70.6% of users say app is safe 👍
70.6%

23.5% of users say app is risky 🚨
23.5%

5.9% of users have some concerns ⚠️
5.9%


Is EY TaxChat Legit? 💯

EY TaxChat appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for EY TaxChat is 33.8/100 .
This conclusion is based on analysis of 20 user reviews.

🔏 Privacy & Data Safety

EY TaxChat collected the following data from you:

  • Data Not Linked to You:
    • User Content
    • Identifiers



How was your experience with EY TaxChat? Post a Review




Features

EY TaxChat is an on-demand, mobile tax preparation service that connects you with an EY tax advisor in an easy-to-use, online environment, making the filing of your tax return simple, fast and reliable.

Accessible anytime, anywhere , EY TaxChat combines convenience with a professional tax preparation service in a secure digital environment.

You’ll then be able to provide your tax documents by taking a picture, uploading it or directly entering the information.

No appointments, paper documents or complicated tax software needed.

Answer a few simple questions about your tax situation to receive a fee quote.

  Contact Support
Developer:
EY Global Services Limited