carte Vitale Status

Last Updated on 2024-05-29 by GIE SESAM Vitale

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Not working

75.0%

Connection

25.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common carte Vitale Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot carte Vitale app on iOS and Android devices. Solve all carte Vitale app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

carte Vitale iPhone Issues and Solutions

carte Vitale iOS app crashes, not working, errors
carte Vitale iOS app network issues
carte Vitale on iOS has black/white screen

carte Vitale Android App Issues and Solutions

carte Vitale has errors/crashing/not working
carte Vitale server network connectivity issues
carte Vitale has black screen

carte Vitale iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever carte Vitale app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix carte Vitale app crashes or not working on Iphone (iOS):

Close and restart the carte Vitale app on iPhone
Update carte Vitale app to the Latest Version for iOS
Uninstall and reinstall carte Vitale iPhone app
Update your iPhone to the latest iOS version

Fix carte Vitale on iPhone unable to connect to server/internet connection issues::

To resolve carte Vitale network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix carte Vitale black/white screen (blank screen) on iPhone:

Follow the carte Vitale iOS app troubleshooting guide Here →

carte Vitale Android App Issues and Solutions

Fix carte Vitale not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent carte Vitale app issues:

Force Stop the carte Vitale App
1. On android, goto "Settings" » click carte Vitale app. » click "Force Stop".

Update carte Vitale to the latest version on PlayStore

Clear carte Vitale App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "carte Vitale app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch carte Vitale.

Fix carte Vitale unable to contact server/ carte Vitale internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click carte Vitale » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got carte Vitale » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch carte Vitale on android.

Solve carte Vitale black/white screens issue on Android:

Follow the carte Vitale android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GIE SESAM Vitale, developers of carte Vitale.

Verified email ✔✔

E-Mail: projetsmartphone.cnamts@gmail.com

Website: 🌍 Visit Compte ameli Website

Privacy Policy: https://didacticiel.ameli.fr/assures/cgu_mentionslegales/#conditions-generales-dutilisation

Developer: l'Assurance Maladie

About this app

Alternative dématérialisée de la carte physique qui continuera d'exister, l'appli carte Vitale dispose d'un haut niveau de sécurité et des mêmes fonctionnalités que la carte physique. Pratique et facile d’accès, toujours sur soi, toujours à jour : La carte Vitale, vitale aussi en appli. Seuls les assurés éligibles de ces 8 départements peuvent activer leur appli carte Vitale. L’application carte Vitale est développée par le GIE SESAM-Vitale, qui est missionné par l’assurance maladie à la demande du ministère des Solidarités et de la Santé. Le déploiement de l’équipement de lecture de l’appli carte Vitale se fera progressivement chez des professionnels de santé. Aussi, il est conseillé de toujours garder sa carte Vitale sur soi. 8 départements sont concernés à ce jour : ALPES-MARITIMES, BAS-RHIN, LOIRE-ATLANTIQUE, PUY-DE-DÔME, RHÔNE, SAÔNE-ET-LOIRE, SARTHE, SEINE-MARITIME. Alpes-Maritimes, Bas-Rhin, Loire-Atlantique, Puy-de-Dôme, Rhône, Saône-et-Loire, Sarthe, et Seine-Maritime.