Contact Back Market Support

by Stillwithoutaphone

The first phone I ordered was as described and a good deal. The second phone didn’t work. Turns out the seller screwed up and sent the wrong phone. No apology or sense of urgency to fix there screw up. So my present was late by a week. But they did sent the correct phone after they received the return. Now on to my 3rd phone and maybe last. I ordered a excellent quality purple iPhone 11. The price was high compared to others, but I needed it quickly. When I received the phone, it had scratches all over screen, it was poor at best. I let the seller know, and they didnt seem concerned. They just asked I return the phone. So I asked when my excellent quality phone should arrive. They said they will give me a refund after they receive the phone and look at it. So now when I look online the phone is relisted for sale at fair quality. It wasn’t there on the day I recieved the crappy phone. So I am with a phone and without my money for over a week. When I shop foranother phone they have a excellent purple iPhone 11 listed for sale. Wierd huh. If you use the app plan on it taking several weeks. That way you have time to get the phone, then have time to get the problems worked out, or your refund, then get the right phone.

by Justqork

I have used, back market before, so when I was looking to buy a new refurbished MacBook I didn’t hesitate when I saw one That I liked I purchased it for a little more than 500 usd at the time, I thought it was a really good deal. Then a week later the computer arrived. I was so full with joy I ripped the box open, but then I noticed the computer was different than regular Macbooks, so I opened it up and sure enough the Mac book belongs to some company named linkedin it was a working computer already installed with the linkedin software this computer was completely useless to me or to any regular customer, so I contacted back market support immediately and the man on the phone tells me that I must put a complaint with the company through the app practically forcing me to speak with the company that scammed me in order to get my money back and that right there just showed me how little they care for this situation since they didn’t even check the legitimacy of this company or the products that are being sent out and i just can’t even understand how they can call themselves a legitimate seller application when the allow scammers on to there platforms.

by R!CK762

I purchase this 2018 iPad Pro 11 inch in “good”condition. What I received is not what I paid for. As the quality of items states on the back market site, “good” condition items will have light cosmetic scratches on the body but the screen should be clear of any damage. I the item I received has 3 large and deep scuffs in the side of the device which is also slightly bent! The screen also has 3 deep scratches in it one even noticeable when the display is on. When selecting to pay the extra money for a item in better condition I would expect to get what I paid for. Unfortunately I was given an item by back market definition “fair” I will not be buying from this site again. You have lost my business and the business of many others. I will make sure to share my experiences!