Contact Bestway Smart Hub Support
Company Name: www.bestwaycorp.cn
About: Control is right at your fingertips with the Bestway® Smart Hub™ App. Connect
your compatible Sleep Control Airbed, Smart Touch Wifi Filter Pump or AirJet
Plus™ Spa, and manage it with the tap of a button.
Bestway Smart Hub Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of www.bestwaycorp.cn
Verified email ✔✔
E-Mail: web@bestwaycorp.com
Website: 🌍 Visit Bestway Smart Hub Website
Privacy Policy: http://www.bestwaycorp.us/Policy
Developer: Bestway IBC
3 Most reported problems 😔💔
Not Worth The Effort
by Bjidijdrnislw
BUYER BEWARE!
I bought the spa because I have always wanted one. Got it home and unboxed it, only to find out the instructions are tiny little pictures that don’t really provide much insight into how to actually set the spa up. Went online and found some videos that better explains it.
Spa assembled and filled, I downloaded the app, got all registered, but the app keeps giving me an error when connecting to my WiFi network. No explanation, only, other things to try like making sure the router is within range and so on. Which the router is less than 20 feet away from the spa.
After a few hours of messing around, I gave up because I discovered that a large portion is owners of this product have said they also are having the same problem.
Tech support is nonexistent, and the website is less helpful than the app itself. I decided I will just use the control pad located on the pump and not bother with the app.
Saluspa really should NOT boast about wireless operation if it doesn’t work and/or only works for so very few people. Very disappointing app. I will not be purchasing BestWay products in the future if this is how they support their products.
Help!!!!
by Rmfawcett
We’ve been loving our tub for the last 6mo. Then all of suddenly the app timer controls stop working with the tub unit. We can turn the unit on and off manually by the app but are no longer able to set a schedule. We have tried reconnecting the WiFi, turning off and on and even reloading the app. So now we have remember to manually turn it on and off during the day to keep it heated and filtered without burning out the filter by running it 24/7. We tried reaching out for support by the email form but no one is getting back to us. Please help!!!!
Can’t log in. No help from Bestway
by Olee902
I was using this app to monitor my spa and manage it. All of a sudden it asked me for a password. I used the password I use to log in to the website and it wouldn’t accept it. Tried to change it using the link on the app for a forgotten password and that didn’t work either. Called Bestway and got a run around. They basically told me to use a different email account. The person who answered the phone sounded like she had never even used the app. Very frustrating that no one can tell me how to fix this.
Have a Problem with Bestway Smart Hub? Report Issue
Why should I report an Issue with Bestway Smart Hub?
- Pulling issues faced by users like you is a good way to draw attention of Bestway Smart Hub to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Bestway Smart Hub customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bestway Smart Hub.
