Contact Twin Health Support
Company Name: Twin Health, INC
About: Welcome to Type 2 Diabetes Reversal. Twin is a physician-supervised program to
safely reverse Type 2 diabetes through personalized lifestyle recommendations
and coaching.
Twin Health Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Twin Health, INC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Twin Health Website
Privacy Policy: https://www.usa.twinhealth.com/privacy-policy
Developer: Twin Health
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4 Most reported problems 😔💔
I had was a member with my last emplolyer and have access to the program again with my new insurance, i scheduled an appointment for tomorrow but already know how program works and am not able to log on to the app so dont know if my account was deactivated. The code that was provided to me says its already in use.
Ineligible for program unless you have an iPhone 8/11 minimum…
by TThornton53
But they don’t tell you this until the intake call.
You are ineligible for the program if your device is not compatible with the CGMs TwinHealth uses. Dexcom G7 (arm) requires at least an iPhone 11, and the Dexcom G6 (stomach) requires at least an iPhone 8.
I wouldn’t have wasted my time signing up, downloading the TH app, answering the numerous in-app questions about me and my health status, watching their intro videos, and the 20 minute intake call… all to be told I’m ineligible to continue due to my phone not being supported by their CGM devices. Incredibly disappointing.
Developer/company feedback: Please look into supporting older phones. Alt idea that could solve my issue: Don’t let someone download the main TwinHealth app unless their device also meets the other tools’ requirements.
The app used to be good in 2022
by Psalm 137
The tech people who upgrade the app according to their words, programmed the AI to try to basically eliminate any kind of sweeteners from the foods you eat. Foods that I was able to eat with artificial sweeteners instead of sugar are now bad for me which means I can’t add sweeteners into any of my meals or foods. Their sensors no longer sync up correctly to the app. Their tech-support in solving problems are not responsive. It’s a very frustrating plan that Twin Health has for pre-diabetic users.
Great idea that needs a lot of work
by RDF0077
- 1/2 my shipped sensors won’t connect, weeks later
- baffling tech support
- every message, a brand new coach
- food guide is decent if totally reactionary. no actual diet help
- 16hour / day garmin wearing required and no way to turn off garmin notifications. CONSTANT distractions.
Have a Problem with Twin Health? Report Issue
Why should I report an Issue with Twin Health?
- Pulling issues faced by users like you is a good way to draw attention of Twin Health to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Twin Health customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Twin Health.
