Contact SofaBaton Support
Company Name: HTT IMPORT AND EXPORT INC
About: The app is used to set up and configurate the physical Sofabaton remote. The app
uses Bluetooth signal to communicate with the Sofabaton remote control, giving
access to the full database of IR code for home entertainment devices, such as
TV's, SoundBar's, DVD's, etc.
SofaBaton Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 4 Customer Service Reviews 😭😔💔
I've seen advertisement for a upgraded SOFABATON. I purchased U1 from Amazon, returned it and ordered a new one since I could not get it programmed. I spoke to a SOFABATON Rep and was on the phone with him on 3 occasions to get it programmed. NO LUCK! Your Tech opened a Trouble Ticket and I was advised someone would contract me to help me program it. THAT NEVER HAPPENED, and months went by .. no one ever contacted me, so the U1 that I purchased via over a year ago was TOTALLY useless and a waste of my money. I put it in a drawer and that where it remains today. I was going to write a review, but thought I would give SOFABATON a chance to rectify not following up on my still open ticket and get mine to work??
App Does Not Pair Up With Remote
by RolandDT
I bought the U1 Upgrade Remote to replace my aging Harmony remote based on reviews. Most of the feedback was generally positive, so I thought I’d give it a shot.
After downloading the app registering my email, the device would not pair. I tried reinstalling the app, and also installed on my tablet to see if that worked and still could not get it to sync. I emailed customer service and all they were able to do is send me the same info that’s included in the instructions. I had a replacement remote sent to me to see if it was just a defective unit, but still had the same issue. And yes Bluetooth was enabled on the app.
I am now stuck with a completely useless remote that I can’t program, so I would stay clear of this.
Seriously?? Total JUNK!
by Kcgauthier
Right off the bat broke a finger now trying to remove the battery cover. Once I got that off, I installed the batteries, but the device wouldn’t turn on. Upon inspection, I can see one of the metal connectors for the battery is covered by a piece of plastic, so it won’t make a connection. Clearly a design flaw and poor QA. The device itself feels like a piece of junk. The instructions if you get that far are extremely lacking. It literally ends with after adding new devices, reassign remote keys and “configurate” macro keys. Language issues aside there is no indication on how to configure the macro keys or which keys are even called macro keys. Save your money. This is a piece of crap!
Nothing but a headache
by ParadiseComputerServices
The phone app does not work correctly and has so many glitches it takes forever to get anything working. Once it is working and sent to the remote it works for about five minutes and then everything gets messed up again. Even when you teach the remote directly with the original remote it does not store the command correctly and save it to the hub. Why would you guys release this product when you know there are so many issues with getting it to work correctly?
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