FBOnTheGo app not working? crashes or has problems?

FBOnTheGo Status

Last Updated on 2024-06-20 by First Bank NJ

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Common FBOnTheGo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FBOnTheGo app on iOS and Android devices. Solve all FBOnTheGo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FBOnTheGo iPhone Issues and Solutions

FBOnTheGo iOS app crashes, not working, errors
FBOnTheGo iOS app network issues
FBOnTheGo on iOS has black/white screen

FBOnTheGo Android App Issues and Solutions

FBOnTheGo has errors/crashing/not working
FBOnTheGo server network connectivity issues
FBOnTheGo has black screen

FBOnTheGo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FBOnTheGo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FBOnTheGo app crashes or not working on Iphone (iOS):

Close and restart the FBOnTheGo app on iPhone
Update FBOnTheGo app to the Latest Version for iOS
Uninstall and reinstall FBOnTheGo iPhone app
Update your iPhone to the latest iOS version

Fix FBOnTheGo on iPhone unable to connect to server/internet connection issues::

To resolve FBOnTheGo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FBOnTheGo black/white screen (blank screen) on iPhone:

Follow the FBOnTheGo iOS app troubleshooting guide Here →

FBOnTheGo Android App Issues and Solutions

Fix FBOnTheGo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FBOnTheGo app issues:

Force Stop the FBOnTheGo App
1. On android, goto "Settings" » click FBOnTheGo app. » click "Force Stop".

Update FBOnTheGo to the latest version on PlayStore

Clear FBOnTheGo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FBOnTheGo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FBOnTheGo.

Fix FBOnTheGo unable to contact server/ FBOnTheGo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FBOnTheGo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FBOnTheGo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FBOnTheGo on android.

Solve FBOnTheGo black/white screens issue on Android:

Follow the FBOnTheGo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at First Bank NJ, developers of FBOnTheGo.

About this app

With the First Bank Mobile Banking App, you can access your account from anywhere, anytime. • Pay bills and send pay other people with Popmoney. • Find the nearest First Bank Banking Centers and ATM locations. • Make mobile deposits using your phone’s camera. To gain access to your account information from your mobile device, you must be enrolled in Online Banking. Mobile Banking features the same level of security as our Online Banking. For more information, contact us at 877-821-2265 or go to to enroll. *Standard mobile web fees may apply. Please contact your mobile carrier for more information.