Shifa app not working? crashes or has problems?

Shifa Status

Published by Ministry of Health, Sultanate of Oman on 2023-07-25

The Shifa app is developed by the Ministry of Health to provide all nationals
and foreign residents of the Sultanate of Oman, access to their personal health
information. Using this app requires an OTP authentication with the mobile
number you registered to the ministry.

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Common Shifa Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Shifa app on iOS and Android devices. Solve all Shifa app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Shifa iPhone Issues and Solutions

Shifa iOS app crashes, not working, errors
Shifa iOS app network issues
Shifa on iOS has black/white screen

Shifa Android App Issues and Solutions

Shifa has errors/crashing/not working
Shifa server network connectivity issues
Shifa has black screen

Shifa iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Shifa app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Shifa app crashes or not working on Iphone (iOS):

Close and restart the Shifa app on iPhone
Update Shifa app to the Latest Version for iOS
Uninstall and reinstall Shifa iPhone app
Update your iPhone to the latest iOS version

Fix Shifa on iPhone unable to connect to server/internet connection issues::

To resolve Shifa network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Shifa black/white screen (blank screen) on iPhone:

Follow the Shifa iOS app troubleshooting guide Here →

Shifa Android App Issues and Solutions

Fix Shifa not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Shifa app issues:

Force Stop the Shifa App
1. On android, goto "Settings" » click Shifa app. » click "Force Stop".

Update Shifa to the latest version on PlayStore

Clear Shifa App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Shifa app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Shifa.

Fix Shifa unable to contact server/ Shifa internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Shifa » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Shifa » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shifa on android.

Solve Shifa black/white screens issue on Android:

Follow the Shifa android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministry of Health, Sultanate of Oman, developers of Shifa.

100% Contact Match

Developer: Ministry of Health Apps

E-Mail: [email protected]

Website: Visit Shifa Website

About this app

The this app app is developed by the Ministry of Health to provide all nationals and foreign residents of the Sultanate of Oman, access to their personal health information. Using Shifa requires an OTP authentication with the mobile number you registered to the ministry.