Maya app not working? crashes or has problems?

Maya Status

Last Updated on 2025-02-12 by Plackal Tech

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Crashes

50.0%

Not working

25.0%

Something else

25.0%

Problems reported in the last 24 hours

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📋 1 Reported Issues:

Jessica 2023-06-02

I recently got a new phone. I'm trying to log back in to my Maya app but its asking me to sign up and then says account already exists. How to I go around that.

Showing 1-1 of 1 reported issues:

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Common Maya Problems & Solutions. Troubleshooting Guide

Table of Contents:

Maya iPhone Issues and Solutions

Maya iOS app crashes, not working, errors
Maya iOS app network issues
Maya on iOS has black/white screen

Maya Android App Issues and Solutions

Maya has errors/crashing/not working
Maya server network connectivity issues
Maya has black screen

⚠️ Troubleshoot | Fix Now in One Click

Maya iPhone Issues and Solutions

How to fix Maya app crashes or not working on Iphone (iOS):

Close and restart the Maya app on iPhone
Update Maya app to the Latest Version for iOS
Uninstall and reinstall Maya iPhone app
Update your iPhone to the latest iOS version

Fix Maya on iPhone unable to connect to server/internet connection issues::

To resolve Maya network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Maya Android App Issues and Solutions

Fix Maya not working on Android, crashes, errors or is unresponsive:

Force Stop the Maya App
1. On android, goto Settings » Maya » click [Force Stop]

Update Maya to the latest version on PlayStore

Clear Maya App Cache and Data:
1. On android, goto Settings » Apps » Maya » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Maya.

Fix Maya unable to contact server/ Maya internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Maya » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Maya » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Maya