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⚠️ Most reported problems ⚠️

Connection
46.4%

Crashes
17.9%

Not working
14.3%

Something else
10.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Easy Line Remote Problems 😠👌🔥

- Volume of notifications is loud

- App keeps switching back to automatic

- Narrow feature set

- No support for Apple watch

- Requires internet connection to use

- Does not clearly disclose what data is being sent

  33 Reported Issues: 😵🆘🛟🚨📢

Edda
2022-06-03

My Easy Line remote keeps changing to Blue Tooth Streaming +mic 1. I can’t hear when it does this. No matter what setting I choose it keeps going to this program, sometimes within seconds of changing it back to Automatic. FRUSTRATING!!!

Barbara Sandidge
2022-04-22

The easyline app won't connect to my hearing aids and after trying closes down. I use ios 15.4.1

Jeff Barker
2022-04-05

Easy Line Remote Will NOT stay in any program I select. It keeps defaulting back to the basic “automatic” program! I spent a lot of time setting up their “custom” programs but they only lasts very short time. VERY FRUSTRATING

Showing 31-33 of 33

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Common Easy Line Remote Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sonova AG, developers of Easy Line Remote.


Verified email ✔✔

E-Mail: easyline-app@sonova.com

Website: 🌍 Visit Easy Line Remote Website

Privacy Policy: https://www.sonova.com/en/easy-line-remote

Developer: Sonova AG




About this app

The Easy Line Remote™ app offers you a remote control functionality which allows you to adjust not only the volume and program but other advanced hearing aid settings such as noise reduction and microphone directionality.  Tap Control settings can be configured in EasyLineRemote and other information such as access status like state of the battery charge, wearing time and more. - adjust the volume, change program or ambient balance while streaming. - configure Tap Control settings for KS 10.  The Easy Line Remote™ app is compatible with Costco hearing aids with Bluetooth® connectivity.  EasyLineRemote also enables you to communicate with your HCP and have your hearing aids adjusted remotely and in real-time through Remote Support**.  Easy Line Remote™ app can be used on phones with Bluetooth® Low Energy capability running iOS Version 10. 2 or newer.  You can also have access to the Enhanced Speech Focus* slider, which allows you to change the strength of the new noise canceller.  Your HCP can also make adjustments to the hearing aids based off the received feedback.  Your HCP can also test your hearing directly through your hearing aids ***.  Bluetooth® is a trademark of Bluetooth SIG, Inc. and any use of such mark by Sonova AG is under license.