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by Pamela

I rarely complain about service at restaurants since most of the time there is a valid explanation. My first (and hopefully only) experience at a restaurant that uses this app was absolutely the worst. There was 1 person for the whole place because who needs more than one when you have an app to place all the orders right?

WRONG!! The poor girl was running around like a chicken with her head cut off. I asked for a lime for my drink... never got it... had to ask 4 times... obviously if that app let me order it, it might have eventually come...

This is an awful concept and should be an option, not the only way to order food and drinks. I think I heard every person complain in the entire restaurant about it. I don’t go to a restaurant to order my food through my phone and if I am forced to, it better make the service better, not worse.

What happens if heaven forbid you don’t ha e a smart phone?!? Restaurant owners beware of making this your only means of ordering. You will lose business. I was excited to try this new restaurant concept in my neighborhood but will it be returning unless they change how they do business and it better not include this app.

by Carbon111111

Being forced to download an proprietary app just to eat in a restaurant is a bad idea. This app being terrible and stealing your money makes it even worse. You have to give them location access just for the correct restaurant to pop up, no way to manually select which one you’re at. The menus are clunky and poorly written requiring you to click on each item just to find out what it is. Finally when you “close your tab” it automatically applies a 20% tip, regardless of party size or how terrible the “service” is (them carrying food to your table). No warning this was going to happen, just straight stealing your money. AVIOD THIS APP AND THE RESTAURANTS AT ALL COST.

by JFM1266

Wow! This is a perfect example of technology getting in the way. It took the server longer to walk us through downloading the app than it would have been to take our order. The process completely got in the way of customer service. When we finally did order, the app came out at the same time as the entrees☹️ The food was just ok, and service non-existent. When I did check out, I never received any final bill. I was expecting to receive a receipt via text. Traveling for work, how am I supposed to expense this? I won’t be back here again.