CRM app not working? crashes or has problems?

CRM Status

Last Updated on 2024-11-12 by DealerSocket inc.

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Crashes

50.0%

Something else

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

1 Reported Issues: 😵🆘🛟🚨📢

ARTHUR HALL

2022-08-14

Network error message when trying to login

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Have a Problem with CRM by DealerSocket? Report Issue

Common CRM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CRM app on iOS and Android devices. Solve all CRM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CRM iPhone Issues and Solutions

CRM iOS app crashes, not working, errors
CRM iOS app network issues
CRM on iOS has black/white screen

CRM Android App Issues and Solutions

CRM has errors/crashing/not working
CRM server network connectivity issues
CRM has black screen

CRM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CRM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CRM app crashes or not working on Iphone (iOS):

Close and restart the CRM app on iPhone
Update CRM app to the Latest Version for iOS
Uninstall and reinstall CRM iPhone app
Update your iPhone to the latest iOS version

Fix CRM on iPhone unable to connect to server/internet connection issues::

To resolve CRM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CRM black/white screen (blank screen) on iPhone:

Follow the CRM iOS app troubleshooting guide Here →

CRM Android App Issues and Solutions

Fix CRM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CRM app issues:

Force Stop the CRM App
1. On android, goto "Settings" » click CRM app. » click "Force Stop".

Update CRM to the latest version on PlayStore

Clear CRM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CRM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CRM.

Fix CRM unable to contact server/ CRM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CRM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CRM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CRM on android.

Solve CRM black/white screens issue on Android:

Follow the CRM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DealerSocket inc., developers of CRM.

About this app

The power and ease of DealerSocket’s Mobile this app provides the best of socket right in your pocket. Search and add customers, scan a driver's license or VIN, find inventory, send a follow-up text or video, and complete daily tasks from anywhere — and up to 50% faster than on desktop.