Contact Grove Collaborative Support

I saw an add on Instagram for this company so I figured I’d give it a shot. It had a good deal going on so I got over $100 worth of product for about $40 so I went for it. It had a PayPal option. Seeing as I already had PayPal on my phone, and I didn’t want to walk downstairs to get my purse, I went with the PayPal option. I placed my order, put in my address, and went about my evening. The next day I checked to see if it had left the facility yet and it had an ARIZONA address, while I’m in New York. I called to get this fixed and they said “you must have put Arizona by mistake, this is your fault, and we cannot fix it”. I had ordered about 14 hours prior, it hadn’t left the warehouse, and they told me I was SOL. I later got an email saying that it used my PayPal address ( my PayPal address has been New York for almost a year ) and that’s why it was sent to Arizona. Regardless, they said they fixed the problem. I just checked, 3 days later and it’s arriving in Arizona tomorrow. Considering weight, it’s going to cost over $50 to ship it from AZ to NY. I’m going to spend more to ship for THEIR problem then the cost of the product I bought. Needless, I will NEVER be buying from or recommending this company again. Sad, I read such great reviews about products. However no customer should be treated like this for a problem on THEIR end.

For a service that is supposed to bring two things: sustainability and ease to the process of ordering home supplies, Grove does the complete opposite. The app will place random "suggested" items into my cart each month that I don't want (usually something made of plastic, there is A LOT of green washing happening on this service) and if I am not careful I end up over paying for supplies I don't need. The interface is not intuitive at all and seems geared at every turn to confuse you into spending money. I'm 25- if I was older and less tech savvy I probably wouldn't be able to use it at all without paying 100$ a month for cleaning supplies. It's wasteful and expensive and the app makes it difficult to navigate and understand the terms of my subscription. There are a few items I really like from grove (the walnut dish scrubber is the best I've found on the market) and I will continue buying them but the way that the app is designed and how it pressures you to overspend is a major turnoff for me and I think it contributes to the culture of clutter and waste that Grove markets itself in opposition to.

When I first started with Grove almost 3 years ago, the minimum order requirement was much lower then it is now. I used to be able to order my items monthly and was so delighted to finally have found a company that had green products but didn’t require more then $15/month to order. Sadly, this has changed. Grove has increased their monthly minimum order. I don’t need enough items to meet the monthly requirements so I’m actually buying less and less from them. I miss the $15 minimum. The products are still great, but the price is the same as it would be at Trader Joe’s, Walmart, etc. so why would I keep buying from Grove if I HAVE to spend extra money to meet their requirements when instead I could shop at local stores in my community, pay less (since stores don’t require a minimum), and not have to wait for shopping?! It’s frustrating that Grove is pushing many people away with with this requirement. What’s the point of requiring so much? Some families can’t afford $25/$35 extra a month. Overall, Grove has good customer, average prices, and good items, I just wish they would decrease their min requirements again.