Contact SOUFEEL Support

by Willowlovers

Soufeel ripped me off. First, I never got a confirmation for my order and I never got a receipt, so I did not see that there was a spelling error on my order. I DID receive an email about how did I feel about my order so they obviously had my email address. Then, I contacted customer support and it took a while for them to respond to my question about my shipping order receipt and confirmation, which they said they could not find. Then, how did you have my email address to ask up follow up questions?!? I was also not able to exchange the item because it was personalized. While it is their on their return policy, I am upset I was never given an order confirmation about the gift so I would have seen there was a spelling error and I would have canceled the order before it was made. I feel ripped off and upset at how long it took customer service to respond. On top of that, my order arrived three business days AFTER it was supposed to arrive. So technically, it was five days late and I was not able to give my gift to my partner on our anniversary.

Added: The developer response is also not helpful. They told me they couldn’t find my order number yet again and when I finally gave them my exact order yet AGAIN, they told me that they would not be able to help me because it was personalized. I did the same thing twice because of the developer response. They are trying to look active in the reviews, but it is just another example of how they will not help.

by Thay..25

I ordered a set of personalized guitar picks and a case on 12/07, and it was supposed to be a Christmas gift for my boyfriend. They said the personalized picks take 2 days to be ready and then 5-8 days for shipping so it would be here around 12/17, and I would get the picks on time. About the case, they said they didn’t have it on stock at the moment but they would get it on 12/12, because it’s not a personalized item I would only have to wait for the 5-8 days, it would be here by the 20th and still on time for Christmas.
One day after I placed the order I got an email that the case would actually be on stock only on the 22nd, so I asked them to cancel my order because it was supposed to be a Christmas gift. They canceled the case but said that there would be a fee if I wanted to cancel the personalized item since they already started working on it, which is completely fair. So I canceled the case but kept the picks, since I would still get it in time for Christmas. I literally just got the picks yesterday, January 11th. The order was supposed to be here in 10 days and it took them over a month, I didn’t have the chance to give the gift on time and honestly the quality of the pictures on the picks are awful. Never getting anything from them again and would never recommend it!

by ISpeakTruth00

Ok so where do I start I got two name necklaces & two phone cases. Got the confirmation email, then the processing email, it’s been months. Almost two going on three months it’s been processing. Now they emailed me again saying something about a delay because of the coronavirus & all that because they must make the stuff in China I’m assuming. I understood and just accepted the fact I would never be able to gift my gf her things on time for her birthday, when I ordered them a whole month before lol. They take forever to respond to emails there’s no way you can call there’s no actual person there’s never agents available so you have to just use via email. I literally am so disappointed with this app. Now I was patient because i didn’t want them sending me any infected stuff I bought if anyone understands lol. But now this is just ridiculous, don’t waste your money on this app. Just go to the name necklaces website. Best ever, this app here? DONT WASTE YOUR MONEY! I am definitely going to get my money back. TERRIBLE customer service. Save yourself from this BULL