Fidelity Spire app not working? crashes or has problems?

Fidelity Spire Status

Last Updated on 2023-01-17 by Fidelity Investments

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Summary of Fidelity Spire Problems 😠👌🔥

- The legacy Fidelity app has a horrible UI.

- The account verification process can be restrictive and may lead to account closure.

- The Spire app may have issues when adding external accounts and linking them to a goal.

Have a Problem with Fidelity Spire®: Save + Invest? Report Issue

Common Fidelity Spire Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Fidelity Spire app on iOS and Android devices. Solve all Fidelity Spire app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Fidelity Spire iPhone Issues and Solutions

Fidelity Spire iOS app crashes, not working, errors
Fidelity Spire iOS app network issues
Fidelity Spire on iOS has black/white screen

Fidelity Spire Android App Issues and Solutions

Fidelity Spire has errors/crashing/not working
Fidelity Spire server network connectivity issues
Fidelity Spire has black screen

Fidelity Spire iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Fidelity Spire app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Fidelity Spire app crashes or not working on Iphone (iOS):

Close and restart the Fidelity Spire app on iPhone
Update Fidelity Spire app to the Latest Version for iOS
Uninstall and reinstall Fidelity Spire iPhone app
Update your iPhone to the latest iOS version

Fix Fidelity Spire on iPhone unable to connect to server/internet connection issues::

To resolve Fidelity Spire network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Fidelity Spire black/white screen (blank screen) on iPhone:

Follow the Fidelity Spire iOS app troubleshooting guide Here →

Fidelity Spire Android App Issues and Solutions

Fix Fidelity Spire not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Fidelity Spire app issues:

Force Stop the Fidelity Spire App
1. On android, goto "Settings" » click Fidelity Spire app. » click "Force Stop".

Update Fidelity Spire to the latest version on PlayStore

Clear Fidelity Spire App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Fidelity Spire app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Fidelity Spire.

Fix Fidelity Spire unable to contact server/ Fidelity Spire internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Fidelity Spire » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Fidelity Spire » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Fidelity Spire on android.

Solve Fidelity Spire black/white screens issue on Android:

Follow the Fidelity Spire android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fidelity Investments, developers of Fidelity Spire.

About this app

Brokerage services provided by Fidelity Brokerage Services LLC (FBS), and custodial and related services provided by National Financial Services LLC (NFS), each a member NYSE and SIPC. The Fidelity Cash Management Account is a brokerage account designed for spending and cash management. Now, you can create a watchlist to keep an eye on your favorite stocks, mutual funds, and ETFs. • Bring your non-Fidelity account balances into FidelitySpire and keep track of everything in one place. Advisory services offered by Fidelity Personal and Workplace Advisors LLC (FPWA), a registered investment adviser. Selected as one of the “Apps that we love” by Apple! • Whether you want to invest on your own or want us to do it for you, Fidelity has a range of accounts for you to choose from. Fidelity Spire® is a free, goal-based app designed to help you plan, save, and invest smarter. With your help, we’re able to constantly improve our Fidelity Mobile® apps to address the concerns you bring to our attention. Full View® is an account aggregation service subject to its own Terms of Service, Privacy Policy and Security Policy. Customers interested in securities trading should consider a Fidelity Account®. Fidelity Go® provides discretionary investment management for a fee. Fees vary based on your investing decisions. • Trade directly from FidelitySpire to buy or sell stocks, mutual funds, and ETFs. Venmo, PayPal, and Fidelity Investments are independent entities and are not legally affiliated. We care what you think. Fidelity Spire® app is free to download. It is not intended to serve as your main account for securities trading. Workplace savings account functionality is limited to viewing account information only. You can link these outside accounts using Fidelity’s Full View®, powered by eMoney Advisor, LLC.