PApp app not working? crashes or has problems?

PApp Status

Last Updated on 2024-10-30 by RWTH Aachen University

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Common PApp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PApp app on iOS and Android devices. Solve all PApp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PApp iPhone Issues and Solutions

PApp iOS app crashes, not working, errors
PApp iOS app network issues
PApp on iOS has black/white screen

PApp Android App Issues and Solutions

PApp has errors/crashing/not working
PApp server network connectivity issues
PApp has black screen

PApp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PApp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PApp app crashes or not working on Iphone (iOS):

Close and restart the PApp app on iPhone
Update PApp app to the Latest Version for iOS
Uninstall and reinstall PApp iPhone app
Update your iPhone to the latest iOS version

Fix PApp on iPhone unable to connect to server/internet connection issues::

To resolve PApp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PApp black/white screen (blank screen) on iPhone:

Follow the PApp iOS app troubleshooting guide Here →

PApp Android App Issues and Solutions

Fix PApp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PApp app issues:

Force Stop the PApp App
1. On android, goto "Settings" » click PApp app. » click "Force Stop".

Update PApp to the latest version on PlayStore

Clear PApp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PApp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PApp.

Fix PApp unable to contact server/ PApp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PApp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PApp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PApp on android.

Solve PApp black/white screens issue on Android:

Follow the PApp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at RWTH Aachen University, developers of PApp.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Teladoc Health Website

Privacy Policy: https://teladochealth.com/legal/privacy-policy

Developer: Teladoc, Inc.

About this app

Gegebenenfalls ist es sinnvoll, Änderungen mit Ihrem Arzt oder Apotheker zu besprechen. this app speichert alle Änderungen Ihrer Medikation nachvollziehbar, um Sie auch bei Ihrem nächsten Arzt- oder Apothekenbesuch zu unterstützen. - Auf dem Display Ihres Geräts kann der aktualisierte Barcode angezeigt werden. Mit this app können Sie Ihre bundeseinheitlichen Medikationspläne in Ihr Smartphone einlesen und aktualisieren. - Hinzufügen weiterer Angaben wie Grund oder Hinweise. Dieser kann dann durch andere Geräte eingescannt werden, beispielsweise bei Ihrem Arzt oder Apotheker. - this app ermöglicht den Versand der aktualisierten Pläne als PDF an eine von Ihnen hinterlegte Email-Adresse, beispielsweise zum erneuten Ausdruck auf Papier.