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DO NOT SIGN UP FOR THIS INTERNET SERVICE. Yep it’s true. T-Mobile really is as bad as everyone states. It took me 45 minutes to go through the sign up process. Within 3 days my gateway arrived. I downloaded the Home Internet app despite all the 1 star reviews. I walked through what seemed like simple setup steps yet the 5G gateway never works…it cannot connect to service. The app is horrible. It errors out constantly. I called T-mobile and they can’t even find my email address despite the fact they send me 3 emails a day since signing up. Companies with this poor of a product and this poor of customer service shouldn’t even be in business. When calling to cancel service they’ll put you on hold forever, claim you don’t have the right password to cancel the account, and are now telling me I have to go to a local t-mobile store to cancel. ABSOLUTELY RIDICULOUS!!! Not only are they losing a internet customer but this reaffirms why I don’t have mobile phone service with them as well.

I had t mobile for awhile and the last 2months (July and august) the actual connections were terrible: if I moved my head, the call would drop; calls wouldn’t go through; if I walked anywhere different from where I was talking, the calls would drop, calls wouldn’t ring through. The most upsetting was the service. I went to one of the stand alone showrooms and there were 2 inexperienced representatives in the store and they knew nothing about t mobile and plans or service. They suggested I go to the company owned store about 5 miles away. Upon entering, no one greeted me. The was a male person sitting at the desk where they do the service start up! He was rude and condescending and couldn’t answer any of my question or problems I was having. I said I guess I should take my business elsewhere and he said be my guest if that is what you want to do! I wanted help, the calls would drop while trying to get someone at the 611 number! Got frustrated and canceled my cell phone coverage

This is a very bad experience for me and I tried to give this a chance even though at first I wasn’t sold with the cheaper price than Spectrum. I decided to give it a try and took the modem home and found out I needed an app to work it. I wasn’t to happy about that but I downloaded the app. The app is totally useless it does not give much information on how to hook up the devices or allow you to name the devices I have and I kept catching problems with passwords, login issues and connection. That was just the set up process smh. I have about 30 devices to hook up and it was just time consuming to figure this out and customer service was polite but was much help also with configuration and I am pretty good at figuring things out on my own. I have a free 30 days to try it out and this did not make it past 2 hours. Sadly I will have to return this.