T- app not working? crashes or has problems?

T- Status

Last Updated on 2024-03-20 by T-Mobile

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User reports:
No current problems

User reports 0

Summary of T- Problems 🔥

- Long sign up process

- Poor connection quality

- Inexperienced representatives in the store

- No one greeted me when entering the company owned store

📋 1 Reported Issues:

DONALD W HAUN 2022-05-26

HANDS DOWN WORST CUSTOMER SERVIVE I HAVE EVER SEEN I ORDERED ON 5-18 RECEIVED EQUIPMENT ON5-23 HAD A BAD FALL FRACTURED HIP GOING TO NURSING HOME EQUIPMENT STILL IN BOX NEVER OPENEDAND TRIED SO MANY HOURS TO CANCEL CELL SERVICE GONE DEAD 4 TIMES ALL I WANT IS TO CANCEL SERVICE AND RETURN UNIT HELP OLEASE

Showing 1-1 of 1 reported issues:

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Common T- Problems & Solutions. Troubleshooting Guide

Table of Contents:

T- iPhone Issues and Solutions

T- iOS app crashes, not working, errors
T- iOS app network issues
T- on iOS has black/white screen

T- Android App Issues and Solutions

T- has errors/crashing/not working
T- server network connectivity issues
T- has black screen

⚠️ Troubleshoot | Fix Now in One Click

T- iPhone Issues and Solutions

How to fix T- app crashes or not working on Iphone (iOS):

Close and restart the T- app on iPhone
Update T- app to the Latest Version for iOS
Uninstall and reinstall T- iPhone app
Update your iPhone to the latest iOS version

Fix T- on iPhone unable to connect to server/internet connection issues::

To resolve T- network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

T- Android App Issues and Solutions

Fix T- not working on Android, crashes, errors or is unresponsive:

Force Stop the T- App
1. On android, goto Settings » T- » click [Force Stop]

Update T- to the latest version on PlayStore

Clear T- App Cache and Data:
1. On android, goto Settings » Apps » T- » Storage » click [Clear Data] option. This clears both data and cache.
2. restart T-.

Fix T- unable to contact server/ T- internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click T- » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto T- » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch T-