Contact Fetch Resident Support

by Schneidly

I would love to tell you about it. Do not expect Fetch to back you up if one of their gig “couriers” games the Fetch system and steals your stuff. Have a doorbell camera. Don’t have their “couriers” leave it at the door. If you have to contact Fetch for customer service don’t set your expectations high. Even when I was fully owed a reimbursement because the warehouse admitted fault, it took over two weeks to get the reimbursement. My apartment complex uses Fetch and hate this downgrade.

Last straw was a package where I was right at the door when the notification came it had been dropped off (no picture). I opened the door and it was not there. I immediately attempted to contact Fetch (good luck). Two hours later, I got an email reply, then finally a call after requiring it. I told that person the above she asked about the picture. I said it wasn’t in the app, she agreed she couldn’t see it. Said she would investigate and get back. An hour later a picture was emailed to me and the app was update. I was told someone else must have stole the packages inside my secured apartment complex. Right?!?!?! I’m done. In this case it’s a $18 dollar package they REFUSE to cover. Cheaper lesson for me. Next move I will be asking if these guys are dealing with my packages and if so, welp I can move elsewhere. Terrible service, no accountability, goodbye.

by PaulE191

Want your package delay and go missing, this service is for you. I can’t express how much I dislike this service but since it required by my building complex, I can’t do anything about it. At first it was nice, the first two package was on time in the slotted time frame and same day. Then after a while, they keep delivering outside of my time slot. I had complain so many time about them being late. I was waiting for my package and had something to important do after but they ended up not delivery that day and rescheduled the next day and again still outside the time frame window. I gave up on signing for my package which defeat the purpose of this service as it suppose to provide security. Now I just do express where I don’t have to sign but “express” is not how you describe extra 2 days add on to your delivery time. Forgot paying for extra for fast delivery because it will never come on time. I got my package missing and they can’t do anything about it since it “lost” or never received even thought there was photo proof. The facility they have are not secure at all and if they are close at the time of your delivery, your package will go missing. I had delivery guy call me at 7am since they can’t enter because it was close. If your apartment required this please avoid it at all costs.

by .arnold

Oddly I have lived in a location for over 4 years and all of a sudden due to a lack of staffing and high turn over rate we are now forced to send and packages to a warehouse. Reading there is 0 ownership of the package when the service receives it. The terms of you read them, remove liability for missing packages for the apartment complex and then also fetch. It’s not there problem. What a great business idea if to drain money out of residents that already are paying inflated rent prices. Hi welcome to your new resident, you don’t have a mail box it’s actually located in a different city, so you can’t have a registered address to do any business in, even though it’s you working from home. We are not allowed to send packages to a 3rd party. Seem like no one really wants to deliver. And why not put the cost and liability on the resident. I would give 0 stars if I could. Do not trust this service. Complain and begin to push back. This is the worst service ever. I have lost 0 packages before fetch. With fetch I have lost 5 now. That’s what they do make you “fetch” your own package. Shoot I may be better off going to the fulfillment center my self. Instead of moving the item between warehouses to get it lost. Cut out the middle man. Goodness.