Contact RentCafe Resident Support

by Noemi719

We called last Friday the 17th for a work order about our toilet! We were told that because we have a second bathroom it is not considered a priority right now! I kind of understand that if they are busy but in the same time we are paying for a two bedroom two bathroom with my husband! I saw this morning that someone from the office I assume went ahead and canceled our work order! I took screen shot of it! I went on our app and put in a new work order! This time it says that the work has been completed, we have not left the apartment with my husband all day and no one came to fix anything so I don’t understand how is a work completed when no one came and did anything with it! That toilet has been clogged and we brought it to their attention the day that we moved in, who ever was cleaning the apartment was flushing all kinds of stuff and she told us that our toilet is clogged! I just want to talk to the manager Kim or be contacted and have our work order finally done! The only reason that I gave a one start is for the poor communication skills, I work in customer service as well and if anyone is paying for the service that I provide, I work for a restaurant then I am going to make sure that everything is well done! Thank you and hope to hear back soon!

by Cobalt Wraith

Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of the app so I can use a real keyboard when making reports. If development ever moves forward on that an expanded events/community view would be nice as well.

Edit: So I went to use the “Give Feedback” link on the app to suggest the aforementioned iPad improvements and another feature. All I got in response was a dialogue that said “Was our app helpful?” with thumbs up and thumbs down options and not so much as a “we got your response”, much less a place to leave comments, after clicking one of them. Really? You should look at the AppStore as an example of how to do feedback, as even just clicking the 1-5 star rating bar provides a brief visual response. Hopefully you take comments more seriously than that, but all I have at this point is the option to reduce my rating and hope somebody cares. The suggestion I attempted to leave through the app was an option to sync upcoming community events to a personal calendar. I now have to add the suggestion of implementing an actual feedback feature, since the one currently in place might as well not be there.

by Who Would If Thought

Received letter of renewal or not on Wednesday May 27,2020 and had up until Sunday May 31, 2020 (office closed) to notify if I will be renewing my lease that will expired July 31,2020. I took notification letter on June 3rd 2020 to notify and I was charged $198 to be deducted from my deposit. I felt that was not enough time to decide to stay after reviewing my finances to see if I can afford to continue to live there. No I cold not. Note : one year my rent went up $200 to meet location amount for the area and still living on one of the original not remodeled apts. To transfer to a remodeled apt was another charge. I Took keys to office to do final inspection for my exit and was told No One was available and was to give them a 2 day in advance notice to schedule a walkthrough. Me having rented before elsewhere that a walkthrough was mandatory at the time you return keys to exit and no notice was ever given. I was given a paper to sign over the keys and was told that’s it. I asked when to expect my deposit she said it will take up to 30 days and I will be notified about the exit when they do the walk through in 15 days. My 6 yrs of being a resident was on the Balcony with the water view is where I found Peace for my stay. So Long Apt C407.